Medical receptionist

The Avenue Family Medical Clinic; Frankston; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive remuneration

Staff wellbeing programmes

Job summary

The Avenue family Medical Clinic in Cranbourne North, Victoria, is seeking a dedicated Medical Receptionist for a full-time role. You will be the first point of contact, manage appointments, registrations, and billing, and support clinical staff while ensuring patient confidentiality and a welcoming environment.

Ideal candidates will have experience in healthcare administration, strong organizational and communication skills, and familiarity with practice management software.

Qualifications

• Previous experience as a medical receptionist or in a similar healthcare administrative role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal, with a professional and courteous manner.
• Proficiency with computer systems and experience using practice management software or medical scheduling systems.
• Knowledge of medical terminology and understanding of healthcare industry practices.
• Ability to maintain patient confidentiality and comply with privacy legislation.
• A patient-focused approach with genuine empathy and compassion.
• Experience with RACGP standards and procedures (advantageous).

Responsibilities

• Greeting patients upon arrival and managing the reception desk in a professional and friendly manner.
• Scheduling appointments and maintaining the clinic's appointment system efficiently.
• Processing patient registrations and collecting relevant medical history information.
• Answering telephone enquiries and directing calls to appropriate staff members.
• Managing patient files and ensuring all documentation is accurate and up to date.
• Processing billing and insurance claims in accordance with clinic procedures.
• Assisting with administrative tasks such as data entry, filing and record keeping.
• Maintaining confidentiality and adhering to privacy regulations and clinic policies.
• Supporting clinical staff by preparing consultation rooms and gathering required patient information prior to appointments.
• Handling patient enquiries regarding test results, prescriptions and general clinic information.

Skills

Communication skills

Organisational skills

Computer literacy

Customer service

Healthcare administration

Education

Certificate III in Health Administration

Tools

Practice management software

Medical scheduling systems

Job description

The Avenue Family Medical Clinic – Cranbourne North VIC

The Avenue family Medical Clinic is seeking a dedicated Medical Receptionist to join our team in Cranbourne North, Victoria. This is a full-time position that plays a vital role in ensuring our clinic operates smoothly and our patients receive exceptional care from the moment they arrive. As the first point of contact for our patients, you will be instrumental in creating a welcoming and efficient environment whilst managing the administrative functions that support our healthcare professionals. Your contribution will directly impact patient satisfaction and the overall success of our medical practice.

What you'll be doing

Greeting patients upon arrival and managing the reception desk in a professional and friendly manner

Scheduling appointments and maintaining the clinic's appointment system efficiently

Processing patient registrations and collecting relevant medical history information

Answering telephone enquiries and directing calls to appropriate staff members

Managing patient files and ensuring all documentation is accurate and up to date

Processing billing and insurance claims in accordance with clinic procedures

Assisting with administrative tasks such as data entry, filing and record keeping

Maintaining confidentiality and adhering to privacy regulations and clinic policies

Supporting clinical staff by preparing consultation rooms and gathering required patient information prior to appointments

Handling patient enquiries regarding test results, prescriptions and general clinic information

What we're looking for

Previous experience as a medical receptionist or in a similar healthcare administrative role

Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously

Excellent communication skills, both written and verbal, with a professional and courteous manner

Proficiency with computer systems and experience using practice management software or medical scheduling systems

Knowledge of medical terminology and understanding of healthcare industry practices

Ability to maintain patient confidentiality and comply with privacy legislation

A patient-focused approach with genuine empathy and compassion

Reliable, punctual and committed to delivering high-quality customer service

Certificate III in Health Administration or equivalent qualification (preferred)

Experience with RACGP standards and procedures (advantageous)

What we offer

The Avenue family Medical Clinic is committed to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration commensurate with experience, a team-oriented workplace culture and opportunities for ongoing professional development. We value work-life balance and offer flexibility where possible within the requirements of the role. Our clinic provides a modern, welcoming facility and you will be supported by experienced healthcare professionals who are passionate about delivering excellent patient care. We also provide access to staff wellbeing programmes and encourage a positive, collaborative workplace where your contributions are recognised and valued.

About us

The Avenue family Medical Clinic is a dedicated medical practice serving the Cranbourne North community. We are committed to providing comprehensive, compassionate healthcare to patients of all ages. Our team of experienced general practitioners and support staff work together to deliver high-quality medical services in a welcoming environment. We pride ourselves on building strong relationships with our patients, understanding their individual healthcare needs and providing personalised care. Our mission is to be a trusted healthcare partner in our community, offering accessible and evidence-based medical services that promote health and wellbeing.