Compassionate Medical Receptionist — Full-Time Clinic Admin

The Avenue Family Medical Clinic; Frankston; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive remuneration

Staff wellbeing programmes

Job summary

The Avenue family Medical Clinic in Cranbourne North, Victoria, is seeking a dedicated Medical Receptionist for a full-time role. You will be the first point of contact, manage appointments, registrations, and billing, and support clinical staff while ensuring patient confidentiality and a welcoming environment.

Ideal candidates will have experience in healthcare administration, strong organizational and communication skills, and familiarity with practice management software.

Qualifications

• Previous experience as a medical receptionist or in a similar healthcare administrative role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal, with a professional and courteous manner.
• Proficiency with computer systems and experience using practice management software or medical scheduling systems.
• Knowledge of medical terminology and understanding of healthcare industry practices.
• Ability to maintain patient confidentiality and comply with privacy legislation.
• A patient-focused approach with genuine empathy and compassion.
• Experience with RACGP standards and procedures (advantageous).

Responsibilities

• Greeting patients upon arrival and managing the reception desk in a professional and friendly manner.
• Scheduling appointments and maintaining the clinic's appointment system efficiently.
• Processing patient registrations and collecting relevant medical history information.
• Answering telephone enquiries and directing calls to appropriate staff members.
• Managing patient files and ensuring all documentation is accurate and up to date.
• Processing billing and insurance claims in accordance with clinic procedures.
• Assisting with administrative tasks such as data entry, filing and record keeping.
• Maintaining confidentiality and adhering to privacy regulations and clinic policies.
• Supporting clinical staff by preparing consultation rooms and gathering required patient information prior to appointments.
• Handling patient enquiries regarding test results, prescriptions and general clinic information.

Skills

Communication skills

Organisational skills

Computer literacy

Customer service

Healthcare administration

Education

Certificate III in Health Administration

Tools

Practice management software

Medical scheduling systems

Job description

The Avenue family Medical Clinic in Cranbourne North, Victoria, is seeking a dedicated Medical Receptionist for a full-time role. You will be the first point of contact, manage appointments, registrations, and billing, and support clinical staff while ensuring patient confidentiality and a welcoming environment.

Ideal candidates will have experience in healthcare administration, strong organizational and communication skills, and familiarity with practice management software.