Medical Receptionist

Ausdocs Group; Cleveland; On-site; AUD 30,000 - 44,000; Part time

Benefits offered by this job

Flexible hours

Onsite training and development

Inclusive team environment

Job summary

Cleveland Medical in Queensland is seeking an experienced Medical Receptionist on a part-time casual basis. You will greet patients, manage appointments, and handle payments while supporting a warm, inclusive team environment.

The role offers flexibility with hours, onsite training, and a friendly, professional workplace. Prior experience with Best Practice and billing systems is highly regarded, with patient confidentiality a priority.

Qualifications

• Minimum 12 months experience as a medical receptionist.
• Experience with Best Practice software (preferred).
• Familiar with processing and receipting payments using TYRO, DVA, Workcover and Medicare billing.
• Comprehension of and dedication to patient confidentiality.
• Exceptional verbal communication and interpersonal skills.
• Reliable and punctual.

Responsibilities

• Greeting and welcoming patients, answering phone enquiries, making and confirming appointments; checking, processing and managing patient accounts.
• Assisting callers with general enquiries.
• Processing and receipting payments using TYRO, DVA, Workcover and Medicare billing.
• General housekeeping and upkeep of reception area and Doctors consulting rooms.

Skills

Verbal communication

Interpersonal skills

Confidentiality

Reliable

Punctual

Autonomous work

Tools

Best Practice

TYRO

Medicare billing

DVA billing

Workcover billing

Job description

Cleveland Medical is a privately owned practice that provides families with high-quality primary healthcare in a warm, inclusive and caring environment. We are committed to creating positive patient experiences, delivering exceptional care and supporting a healthy community.

About the role

We have an exciting opportunity for an ideally experienced Medical Receptionist to join our team on a part-time casual basis. Opening hours of the Practices are 7.15am to 5.30pm Monday to Friday, and Saturday 7.30am to 12pm.

Your responsibilities

• Patient management; greeting and welcoming patients, answering phone enquiries, making, and confirming appointments; checking, processing, and managing customer accounts; and assisting callers with general enquiries
• Experience in Best Practice
• Processing and receipting payments using TYRO, DVA, Workcover and Medicare billing
• General housekeeping and upkeep of reception area and Doctors consulting rooms

About you

You are an experienced Medical Receptionist that can work autonomously and efficiently. You are motivated and enthusiastic and enjoy being a part of a fun and dynamic team.

Skills & Experience:

• Minimum 12 months experience as a medical receptionist (ideal)
• Experience with Best Practice software (preferred)
• Familiar with processing and receipting payments using TYRO, DVA, Workcover and Medicare billing
• Comprehension of and dedication to patient confidentiality
• Exceptional verbal communication and interpersonal skills
• Reliable and punctual

Why us?

• Flexibility with working hours
• Remuneration will be variable based on experience and qualifications
• Supportive, family-friendly and inclusive team environment
• Onsite training and development will be provided

About Us

Ausdocs Group owns and manages a number of GP medical centres across Australia. We pride ourselves in supporting Australian doctors maintain ownership of medical clinics for the benefit of the profession.