Medical Receptionist

Winnunga Nimmityjah Aboriginal Health and Community Services; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Free parking near premises

Free Gym membership

Job summary

Winnunga Nimmityjah Aboriginal Health and Community Services in Canberra seeks Aboriginal and Torres Strait Islander Medical Reception Staff to support reception and call centre areas. Responsibilities include greeting clients, scheduling appointments, handling calls, and maintaining records with culturally safe interactions.

We require exceptional empathy, resilience, and the ability to protect client privacy while communicating clearly.

Qualifications

• Demonstrates empathy and resilience when supporting clients.
• Able to maintain privacy and confidentiality of client records.
• Clear communication in person, over the phone, and in writing.
• Maintains a welcoming, professional first impression.
• Patient and calm when dealing with emotional situations.
• Able to manage competing priorities with accuracy.

Responsibilities

• Greeting clients and visitors in a welcoming and culturally respectful manner.
• Scheduling, confirming and managing client appointments.
• Managing inbound and outbound calls.
• Maintaining and updating accurate client records.
• Providing administrative support to clinical and program staff.
• Assisting with other general office duties as required.

Skills

Empathy

Communication

Calm under pressure

Attention to detail

Integrity

Job description

Winnunga considers that being Aboriginal and/or Torres Strait Islander is a genuine occupation requirement of this position under Section 42 of the Discrimination Act 1991 (ACT).

WORKING WITH VULNERABLE PEOPLE CHECK (WWVPC)

All people employed at Winnunga are required to provide their WWVPC registration, or to carry out a WWVPC pursuant to the Working with Vulnerable People (Background Checking) Act 2011 (ACT).

We’re on a mission to transform the health and social outcomes of Aboriginal and Torres Strait Islander peoples. Together, we can empower communities to live healthier, happier, and longer lives. Are you ready to be part of this journey?

We are seeking Aboriginal and Torres Strait Islander Medical Reception Staff to work across our multiple reception and call centre areas. On a day-to-day basis these exceptionally professional and committed staff members will be responsible for the following tasks:

• greeting our clients and visitors in a welcoming and culturally respectful manner
• scheduling, confirming and managing our client appointments
• managing inbound and outbound calls
• maintaining and updating accurate client records
• providing administrative support to other clinical and program staff; and
• assisting with other general office duties as required.

We are looking for exceptionally empathetic and resilient people who can:

• draw on their deep understanding Aboriginal and Torres Strait Islander people, communities and cultures to ensure culturally safe interactions
• appropriately manage the sensitive information of our clients in line with privacy and confidentiality legislation
• communicate clearly in person, over the phone, and in writing
• create a welcoming and professional first impression for our clients
• remain patient and calm when dealing with clients in emotional situations.
• manage competing priorities effectively with great attention to detail and accuracy
• use their sound judgement and common sense in responding to unexpected situations; and
• demonstrate integrity and professionalism in every interaction (internal and external).

If this sounds like you and you have a strong desire to directly contribute to closing the health gap for First Nations people, we can offer

• Salary packaging benefits to increase your take-home pay
• Free parking near our premises for a stress-free commute
• Free gym membership; and

While this role is being offered initially as a 12 month contract, there is a high likelihood it will transition to an ongoing/permanent position for the right candidate.