Medical Receptionist - Morayfield

IUIH Institute for Urban Indigenous Health; Morayfield; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly staff wellness

Gather and Grow yarns and award Ceremo

Salary sacrifice options

Job summary

Moreton ATSICHS invites applications for a full-time medical receptionist to join our team. You will deliver high-standard customer service, manage appointments, client data and claims processing, and support clinic operations across Caboolture and Morayfield sites, contributing to better patient experience and clinic efficiencies.

Essential: Working with Children's Check (QLD Blue Card), criminal history check, CPR, C Class Driver Licence (QLD), and experience with Aboriginal and Torres Strait

Qualifications

• Experience in hospital/clinic administration is beneficial.
• Fluency in English is assumed for client interactions.
• Ability to handle sensitive data with confidentiality.

Responsibilities

• Adhere to booking and attendance targets, manage scheduling, contact patients for confirmations.
• Prepare for daily appointments with client files and materials for clinicians.
• Provide services to all clinic clients including allied and specialist health services.
• Process PIP, Medicare and WorkCover claims accurately and timely.
• Reconcile claims against income and follow up on discrepancies.

Skills

Customer service

Administration

Data entry

Job description

Full time

Join an Organisation dedicated to Closing the Gap in Indigenous Health

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients' individual needs and goals.

We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate - now there's an opportunity for you to be part of a great team making a real difference in people's lives.

About the role

As a medical receptionist within our MATSICHS Team, you will be responsible for provision of a high standard of customer service, effective and efficient administration of client appointments, client data and client claims processing; plus, the provision of general administrative support to the Clinic Team. The position will actively contribute to the achievement of the Clinics business objectives, including increased practice patient numbers, attendance rates and billings.

Your day to day duties may include:

• Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow.
• Prepare for daily appointments by providing the client files and relevant materials available to clinic health professionals and visiting health professionals
• Provide services to all clients to the clinic including allied health and specialist health services, i.e. General, Family and Child Health, Podiatry, Optometry.
• Ensure PIP, Medicare Claims and Work-cover claims are processed in accurate and timely fashion.
• Ensure claims are reconciled against received income and errors/discrepancies followed up.

About you

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Working with Children's Check (QLD Blue Card)
• Current Criminal History Check (willingness to obtain)
• Current CPR Certificate
• Current C Class Drivers Licence (QLD)
• Experience working with Aboriginal and Torres Strait Islander people, or a genuine interest in expanding your skills, knowledge and capability to work in our sector.

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to 'Growing Our Own Opportunities' through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899

To find out more about our services, Community, and work life, visit moretonatsichs.org.au