Medical Receptionist - Caboolture

IUIH; Caboolture; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Salary sacrifices $15,899

12% Super contribution

Staff Wellness

Job summary

IUIH is seeking a Medical Receptionist for MATSICHS to deliver high-quality customer service and efficient clinic administration. You will manage client appointments, data, and claims, supporting the clinic team to improve patient access and billing outcomes.

The role involves coordinating daily patient flow, preparing files for health professionals, and processing Medicare and other claims. Aboriginal or Torres Strait Islander identity is an essential requirement for this position.

Qualifications

• Criminal history check required.
• Valid driver\'s licence (QLD) with C Class.
• Working with Children check (Blue Card).
• CPR certificate required.

Responsibilities

• Adhere to booking and attendance targets, manage daily appointment lists, call patients to confirm attendance, handle changes and follow-ups, and monitor patient flow.
• Prepare client files and materials for daily appointments for health professionals.
• Provide client services across general, family, child health, podiatry, and optometry services.
• Process PIP, Medicare and WorkCover claims accurately and promptly.
• Reconcile claims against income and follow up errors or discrepancies.

Education

Current Criminal History Check

Current C Class Drivers Licence (QLD)

Current Working with Children\'s Check (Qld Blue Card)

Current CPR Certificate

Job description

Join an Organisation dedicated to Closing the Gap in Indigenous Health

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focused on clients' individual needs and goals.

We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate - now there’s an opportunity for you to be part of a great team making a real difference in people’s lives.

About the role

As Medical Receptionist – MATSICHS, your role is responsible for provision of a high standard of customer service, effective and efficient administration of client appointments, client data and client claims processing; plus, the provision of general administrative support to the Clinic Team. The position will actively contribute to the achievement of the Clinics business objectives, including increased practice patient numbers, attendance rates and billings.

Your day to day duties may include:

• Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow /wait times within the day.
• Prepare for daily appointments by providing the client files and relevant materials available to clinic health professionals and visiting health professionals.
• Provision of client services to all clients to the clinic including allied health and specialist health services, i.e. General, Family and Child Health, Podiatry, Optometry
• PIP, Medicare Claims and Work-cover claims are processed in accurate and timely fashion.
• Claims are reconciled against received income and errors/discrepancies followed up.

About you

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children's Check (Qld Blue Card).
• Current CPR Certificate.

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899
• 12% Super contribution

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.