Indigenous Medical Receptionist – Front Desk & Call Centre

Winnunga Nimmityjah Aboriginal Health and Community Services; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Free parking near premises

Free Gym membership

Job summary

Winnunga Nimmityjah Aboriginal Health and Community Services in Canberra seeks Aboriginal and Torres Strait Islander Medical Reception Staff to support reception and call centre areas. Responsibilities include greeting clients, scheduling appointments, handling calls, and maintaining records with culturally safe interactions.

We require exceptional empathy, resilience, and the ability to protect client privacy while communicating clearly.

Qualifications

• Demonstrates empathy and resilience when supporting clients.
• Able to maintain privacy and confidentiality of client records.
• Clear communication in person, over the phone, and in writing.
• Maintains a welcoming, professional first impression.
• Patient and calm when dealing with emotional situations.
• Able to manage competing priorities with accuracy.

Responsibilities

• Greeting clients and visitors in a welcoming and culturally respectful manner.
• Scheduling, confirming and managing client appointments.
• Managing inbound and outbound calls.
• Maintaining and updating accurate client records.
• Providing administrative support to clinical and program staff.
• Assisting with other general office duties as required.

Skills

Empathy

Communication

Calm under pressure

Attention to detail

Integrity

Job description

Winnunga Nimmityjah Aboriginal Health and Community Services in Canberra seeks Aboriginal and Torres Strait Islander Medical Reception Staff to support reception and call centre areas. Responsibilities include greeting clients, scheduling appointments, handling calls, and maintaining records with culturally safe interactions.

We require exceptional empathy, resilience, and the ability to protect client privacy while communicating clearly.