Medical Receptionist

Total Care Urology; Brisbane; On-site; AUD 48,000 - 52,000; Part time

Job summary

Total Care Urology in Brisbane is seeking a friendly medical receptionist to be the first face patients see and the voice patients hear. Based at The Wesley Hospital, you will welcome patients, manage appointments and support our doctors in a busy specialist setting.

The role is permanent part-time, 15–20 hours per week across Tuesday, Wednesday and Thursday, with shifts between 8am and 5pm. You may also cover a clinic at St Andrew’s War Memorial Hospital about two days per month.

Qualifications

• Previous medical reception experience.
• Clear communication with patients, doctors and practitioners.
• Strong organisation and attention to detail.
• Professional presentation.
• Gentu practice management software experience (highly regarded).

Responsibilities

• Welcome patients in person and by phone.
• Manage appointments and keep doctors’ clinic schedules running on time.
• Support doctors and clinical staff with daily practice needs.
• Communicate clearly with patients, hospital teams and other practitioners.
• Prioritise competing tasks calmly in a busy specialist clinic.

Skills

Medical reception

Communication

Organization

Professional presentation

Tools

Gentu PM

Job description

Be the first point of contact for patients and doctors at a growing Brisbane urology practice. Permanent part-time, three days a week.

Permanent part-time role across three set days each week

Attractive hourly rate of $35 to $38 based on experience

Two surgeons, with another surgeon starting early 2027

About the Practice

Total Care Urology is an established specialist practice based at The Wesley Hospital in Auchenflower, Brisbane. Our doctors deliver a high standard of patient care, and we are growing, with another doctor joining in early 2027. You will join a friendly, professional team that values reliability, clear communication and genuine care for patients.

About the Opportunity

You will be the first face, and voice patients meet. Welcome patients, manage appointments and support our doctors, while working with hospital staff and other medical practitioners. You will work independently and as part of a team in a busy specialist setting. Work Tuesday, Wednesday and Thursday, 15 to 20 hours a week, with varying shifts between 8am and 5pm. Flexibility with shift times is essential. You will be based at The Wesley Hospital and cover a specialist’s clinic at St Andrew’s War Memorial Hospital, Spring Hill, about two days a month.

Key accountabilities for the position will be:

• Welcome patients with warmth and care, in person and by phone
• Manage appointments and keep doctors’ clinic schedules running on time
• Support doctors and clinical staff with daily practice needs
• Communicate clearly with patients, hospital teams and other practitioners
• Prioritise competing tasks calmly in a busy specialist clinic

What capability and experience will you need to have:

• Essential: previous medical reception experience
• Clear communication with patients, doctors and practitioners
• Strong organisation, attention to detail and calm prioritising
• A friendly, compassionate manner and professional presentation
• Gentu practice management software experience (highly regarded)