MEDICAL CUSTOMER SERVICE ADMIN ROLE

Ese Consulting; Greater Bendigo; On-site; AUD 42,000 - 50,000; Part time

Job summary

Located in Bendigo, Ese Consulting is seeking a friendly Medical Administrator/Receptionist to support a specialist practice. This fully office-based role involves welcoming patients and delivering high-quality service, with a three-day-per-week schedule and a three-month trial transitioning to ongoing permanent part-time employment.

You will work closely with clinicians and staff to maintain efficient administrative processes and provide front-of-house support.

Qualifications

• Experience as a specialist medical receptionist or administrator is advantageous but not essential.
• Warm, professional, patient-centred approach.
• Ability to stay calm under pressure and manage priorities.

Responsibilities

• Monitor waiting room to maintain an organised, calm environment.
• Guide patients to amenities and water station.
• Process outpatient private billing for Medicare, DVA, WorkCover and TAC, including receipting and invoicing.

Skills

Medical receptionist

Customer service

Attention to detail

Job description

Located in Bendigo, this permanent part-time Medical Administrator / Receptionist role supports the smooth and efficient operation of a highly regarded specialist medical practice. Working closely with urologists, a gynaecologist, nurse practitioners, practice nurses and administration staff, you will provide a welcoming front-of-house experience, deliver high-quality patient service and maintain accurate administrative processes. The role is offered for three days per week, with a three-month trial period transitioning to ongoing permanent part-time employment.

Key responsibilities

Monitor the waiting room to maintain an organised and calm environment.

Guide patients to practice amenities, including the bathroom and water station.

Process outpatient private billing for Medicare, DVA, WorkCover and TAC, including receipting, invoicing and reconciliation.

Facilitate urgent outpatient and inpatient appointments as directed by clinical staff.

Assist patients in achieving appointment and care outcomes.

Maintain accurate clinical documentation and support efficient administrative processes.

Provide professional reception and administrative support to specialists and clinical staff.

What we're looking for

Previous experience as a specialist medical receptionist or administrator is advantageous but not essential.

A warm, professional and patient-centred approach.

The ability to remain calm under pressure and manage competing priorities effectively.

Reliability, punctuality and a commitment to high performance.

Strong problem-solving skills, initiative and attention to detail.

A positive, supportive and proactive approach to teamwork.

A current Police Check, or willingness to obtain one.

Valid working rights in Australia.

Up-to-date immunisations in line with practice policy, if required.

A commitment to ongoing training and professional development.

Please note: Only Australian residents with unrestricted working rights will be considered for this role. Applicants must have the legal right to work in Australia on a permanent basis. Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.

Note: This is a fully office-based role. Remote or hybrid working arrangements are not available for this position.