Front Office Reception/Patient Coordinator

Y-Axis; Brisbane; Hybrid; AUD 59,000 - 72,000; Full time

Job summary

Wallace Street Specialist Centre in Chermside, QLD is seeking a dedicated Medical Receptionist for a full-time position. You will be the first point of contact for patients, delivering friendly service while managing front-desk admin and medical records with confidentiality.

Responsibilities include greeting patients, check-ins, appointment scheduling, payments, and coordinating with the medical and research team.

Qualifications

• Previous experience in medical reception or healthcare administration is advantageous.
• Strong organisational and time management skills with the ability to manage multiple tasks.
• Excellent verbal and written communication in a professional manner.
• Ability to adapt to changing daily requirements.
• Proficiency with general computer applications and medical practice management software.
• Customer service experience with a commitment to a positive patient experience.
• Knowledge of medical terminology and healthcare privacy requirements.

Responsibilities

• Greeting patients professionally and warmly.
• Managing patient check-ins and check-outs.
• Scheduling and confirming appointments and maintaining the diary.
• Collecting patient information and updating medical records confidentially.
• Processing payments and invoicing.
• Answering telephone inquiries and directing calls.
• Organising medical records and documentation per privacy regulations.
• Assisting with general administrative tasks for the team.
• Maintaining a clean reception area.
• Ensuring compliance with medical privacy legislation.

Tools

Genie proficiency

Job description

Sydney, Western Australia, Australia - Full Time

Start Date

Immediate

Expiry Date

27 Dec, 26

65000.0

Posted On

28 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Description

About the role

Wallace Street Specialist Centre is seeking a dedicated Medical Receptionist to join our team in Chermside, QLD. This is a full-time position that plays a vital role in ensuring our specialist medical practice operates smoothly and efficiently. As the first point of contact for patients and visitors, you will be instrumental in delivering exceptional customer service whilst managing administrative functions that support our operations. This role is essential to creating a welcoming environment and maintaining the high standards expected in a professional medical setting.

Key responsibilities

• Greeting patients with professionalism and warmth, ensuring they feel welcomed at our practice
• Managing patient check-ins and check-outs using medical practice management software
• Scheduling and confirming patient appointments, and managing the appointment diary efficiently
• Collecting relevant patient information and updating medical records accurately and confidentially
• Processing patient payments and managing invoicing procedures
• Answering telephone enquiries and directing calls to appropriate staff members
• Filing and organising medical records and administrative documents in compliance with privacy regulations
• Assisting with general administrative tasks to support the medical and research team
• Maintaining a clean and organised reception area
• Ensuring compliance with medical privacy legislation and practice procedures

What we're looking for

• Previous experience working as a medical receptionist or in a similar healthcare administration role would be advantageous
• Strong organisational and time management skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills with a professional manner
• Ability to change and adapt to meet the requirements of any given day
• Skilled in general computer applications, Microsoft Office, and experience in medical practice management software (Genie proficiency highly advantageous)
• Customer service experience with a genuine commitment to providing a positive patient experience
• Knowledge of medical terminology and understanding of healthcare confidentiality and privacy requirements
• Attention to detail and accuracy when handling patient records and administrative documentation
• A calm and courteous demeanour, with the ability to handle enquiries and situations with empathy
• Relevant qualifications in medical administration, health administration or reception (preferred but not essential)
• Desire to contribute to a small yet dynamic team, and to strive for continued development within the role