Medical Receptionist

The Heart Group Gregory Hills Pty Ltd; Bowral; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Heart Group Gregory Hills Pty Ltd – Bowral NSW is seeking a part-time Medical Receptionist to be the first point of contact for patients and to coordinate the practice's administrative tasks. There may be an opportunity for full-time work across Bowral and Gregory Hills sites.

Responsibilities include greeting patients, scheduling appointments, admin support, payments, and handling calls with confidentiality.

Qualifications

• Previous experience as a medical receptionist or in a similar customer-facing role within healthcare.
• Excellent interpersonal and communication skills for patients and staff.
• Strong organisational skills with ability to multitask and prioritise.
• Proficient computer skills and experience with practice management software.
• Genuine passion for high-quality customer service; specialist reception experience valued.

Responsibilities

• Greet and welcome patients, ensuring comfort and attentiveness.
• Schedule appointments and manage the patient booking system.
• Provide admin support including filing, data entry, and records management.
• Handle payments, process claims, and maintain financial records.
• Answer and direct incoming calls in a friendly, professional manner.
• Maintain confidentiality and discretion with sensitive patient information.

Skills

Medical receptionist experience

Interpersonal communication

Organisational skills

Computer literacy

Customer service

Tools

Medical practice management software

Job description

The Heart Group Gregory Hills Pty Ltd – Bowral NSW

Join the dynamic team at The Heart Group as a part-time Medical Receptionist. In this vital role, you will be the first point of contact for patients, providing exceptional customer service and coordinating the administrative operations of our busy medical practice.

(Please note, there may also be the opportunity for a full time position across our Bowral and Gregory Hill sites)

Key responsibilities include;

Greeting and welcoming patients, ensuring they feel comfortable and attended to

Scheduling appointments, handling enquiries and managing the patient booking system

Providing administrative support to the medical team, including filing, data entry and records management

Handling payments, processing claims and maintaining accurate financial records

Answering and directing incoming phone calls in a friendly and professional manner

Maintaining a high level of confidentiality and discretion when handling sensitive patient information

Successful candidates will require;

Previous experience as a medical receptionist or in a similar customer-facing role within the healthcare industry

Excellent interpersonal and communication skills, with the ability to interact professionally with patients, colleagues and external stakeholders

Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively

Computer literacy and proficiency in using medical practice management software

A genuine passion for providing high-quality customer service and contributing to the overall success of the practice

Medical specialist reception experience is highly regarded

About us

The Heart Group is a reputable and dynamic cardiology practice with rooms in Gregory Hills, Campbelltown and Bowral. Our friendly team of cardiologists, technicians and support staff, work together to provide compassionate and exceptional care for our patients. We have state of the art, modern facilities that offer a full spectrum of cardiac services.