Medical Receptionist

Concord Cardiology; Sydney; On-site; AUD 45,000 - 60,000; Part time

Job summary

Concord Cardiology is seeking a friendly Medical Receptionist to support a busy specialist cardiology practice in Sydney. The role is casual or part-time, offering a patient-focused environment and close collaboration with cardiologists, nurses and allied healthcare professionals.

The successful candidate will handle front-d desk duties, medical records, appointments, and billing in a supportive team setting. Australian work rights are required, with comprehensive training provided.

Qualifications

• Experience in medical reception and patient-facing roles.
• Strong communication and customer service ethos.
• Ability to multitask and stay organised in a busy practice.
• Proactive, reliable team player.

Responsibilities

• Greet patients and manage check-ins/outs.
• Answer calls and respond to enquiries via phone/email.
• Schedule appointments and manage diaries.
• Prepare patient files and maintain medical records.
• Process payments and Medicare claims.
• Send test results to referring practitioners.
• Liaise with cardiologists and nursing staff.
• Provide general admin support to the practice.
• Assist clinical staff with typing/uploading letters.
• Scan and file referrals.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

Tools

Genie medical software

Job description

Medical Receptionist – Specialist Cardiology Practice

Casual or Part-Time Opportunity

A busy and highly respected cardiology practice is seeking a friendly, organised, and proactive Medical Receptionist to join our supportive team on a casual or part-time basis.

Candidates must have previous medical reception experience to be considered for this position.

This is an excellent opportunity for someone who enjoys working in a patient-focused environment and takes pride in delivering exceptional customer service while supporting the smooth day-to-day operation of a busy specialist medical practice.

About the Role

As the first point of contact for our patients, you will play a vital role in creating a welcoming and professional experience. You will be responsible for a variety of reception and administrative duties while working closely with our cardiologists, nursing staff, and allied healthcare professionals.

This position requires Australian citizenship and eligible candidates must have the right to work in Australia.

Key Responsibilities

• Greeting patients and managing check-ins and check-outs
• Answering telephone calls and responding to patient enquiries via phone and email
• Scheduling appointments and managing specialist consulting diaries
• Preparing patient clinic files and maintaining accurate medical records
• Processing payments and Medicare claims
• Prompt sending of correspondence and test results to referring practitioners
• Liaising with cardiologists, nurses, and other healthcare professionals
• Providing general administrative support to the practice
• Assisting clinical staff with administrative tasks, including typing and uploading correspondence
• Scanning, filing, and processing referrals

About You

We are looking for a professional and motivated individual who possesses:

• A friendly, professional, and approachable manner
• Strong communication and customer service skills
• Excellent organisational skills and attention to detail
• Confidence using medical software, particularly Genie (highly regarded)
• Reliability, initiative, and a strong work ethic
• The ability to work collaboratively as part of a team

Essential / Desirable Experience

• Experience using Genie medical software is highly Essential
• Previous experience in a specialist medical practice or hospital environment is highly regarded
• Experience within a cardiology specialist practice is advantageous but not essential
• The ability to multitask and work efficiently in a fast-paced environment
• A positive attitude and willingness to learn and grow within a clinical administration role

What We Offer

• A supportive and friendly team environment
• Flexible casual or part-time hours
• Comprehensive training for the right candidate
• The opportunity to contribute to the delivery of high-quality patient care
• If you are enthusiastic, personable, and looking to build your career in specialist medical administration, we would love to hear from you.