Medical Receptionist

Northern Hearts Queensland; Cairns Regional; On-site; AUD 38,000 - 46,000; Full time

Job summary

Northern Hearts Queensland is seeking an experienced receptionist to manage a busy front desk, warmly welcoming patients and supporting a professional healthcare team.

You will handle appointments, telephone inquiries, cash handling, and medical correspondence, while maintaining accurate patient records and supporting clinicians during clinics. A medical background and strong customer service are essential for success.

Qualifications

• Experience in a medical environment.
• Genie knowledge is an advantage.
• Professional, patient and courteous manner.
• Excellent articulation and telephone manner.
• High level of personal presentation and professionalism.
• Strong multitasking capabilities.
• Strong customer service in fast-paced settings.
• Ability to liaise calmly with patients and health professionals.
• Flexible in time and task performance.

Responsibilities

• Reception, welcoming and processing patients.
• Scheduling and managing patient appointments.
• Handling telephone enquiries.
• Prepare and distribute medical correspondence to referring providers.
• Prepare patient files and assist with consultants' clinics.
• Handling cash, credit cards, Eftpos including end-of-day settlement.
• Management of all patient data and correspondence.
• Managing private billings, Medicare & DVA claims.
• Processing incoming and outgoing mail and emails.

Skills

Medical reception

Telephone etiquette

Professional presentation

Multitasking

Customer service

Tools

Genie

Job description

Northern Hearts Queensland are currently looking for an experienced receptionist to join our friendly and professional team. This role will see you managing a very busy front desk reception and welcoming patients to the practice in a friendly professional manner.

Key responsibilities

• Reception, welcoming and processing patients
• Scheduling and managing patient appointments
• Managing telephone enquiries
• Preparation and distribution of medical correspondence to referring medical providers
• Preparation of patient files and assistance with preparation of consultants' clinics
• Handling of cash, credit cards, Eftpos including settlement at the end of each day
• Management of all patient data and correspondence
• Managing of private billings, Medicare & DVA claims
• Processing incoming and outgoing mail and emails

About you

• Experience working in a medical background
• Prior knowledge with Genie would be an advantage
• A professional, patient and courteous manner
• Excellent articulation and telephone manner
• High level of personal presentation and professionalism
• Strong multitasking capabilities
• Strong customer service skills with an ability to work in a fast-paced environment
• Show initiative and work productively within a team environment
• The ability to liaise with patients and their families, other health professionals and fellow staff in a calm and professional manner
• Flexibility in time and task performance
• A friendly and enthusiastic attitude
• Positive attitude towards work and maintain a good work ethic
• The ideal applicant needs to have good interpersonal skills, pay strong attention to detail and have the ability to work well in both a team environment and independently.

Applicants who have been shortlisted will be contacted to arrange an interview.