Medical Receptionist - HC - Practice Support

Advara Heartcare; Sydney; On-site; AUD 22,000 - 30,000; Part time

Benefits offered by this job

4-day work week

Annual leave purchase option

12 weeks paid parental leave

Job summary

Advara HeartCare is seeking a Medical Receptionist on a permanent part-time basis to support our busy cardiology clinic in Sydney. The role focuses on front desk operations, patient scheduling, and seamless clinic administration to ensure exceptional patient experiences.

The successful candidate will have strong leadership, at least 3 years' health-sector experience, and the ability to work collaboratively within a multidisciplinary team, with flexibility across 4 days per week.

Qualifications

• Front desk and patient-facing duties across a medical clinic.
• Ability to manage diary and appointments with KPIs.
• Billing and day-end reconciliation responsibilities.

Responsibilities

• Daily front desk operations: answering phones, scheduling patients, and managing the clinic diary.
• Diary management for consultations, tests, and admissions per targets and protocols.
• Manage daily billing, banking, and month-end tasks to support clinic finances.
• Support Practice Manager and drive culture and efficiency within the team.

Skills

Customer service

Leadership

Front desk management

Cardiology workflows

Job description

Medical Receptionist - HC - Practice Support

We have an exciting opportunity for aMedical Receptionist to join us on a permanent Part-time basis.

Part-time opportunity | 4-day work week. We are looking for someone to work on Monday, Tuesday, Wednesday, and Friday, but we're happy to consider flexible days and hours to accommodate the right candidate.

Also known as the Patient Services Officer, you will have proven leadership skills, ensuring a high level of staff engagement to empower all staff to deliver outstanding clinical outcomes and support of business outcomes.

This support role to the Practice Manager, will be fundamental in ensuring the continual development of an outstanding local team and support the clinical services at the practice.

What you’ll do:

• Daily operational management of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments
• Effective diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testings and hospitals admissions
• Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month end
• Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
• Actively support the Practice Manager and champion clinic initiatives to drive culture, quality, efficiency and access to services.

Who you are:

• Demonstrated understanding of and an ability to provide superior patient care and stakeholder customer service
• Strong leadership skills with experience in leading a team by displaying and inspiring confidence in and demonstrating behaviours in accordance with Advara HeartCare’s values
• 3+ year’s equivalent experience in the health professional industry
• Strong knowledge of relevant workflows for all cardiac testing and reporting
• Excellent time management and multi-tasking skills
• Proven experience to work effectively both independently and collaboratively in a multidisciplinary team environment.

What’s in it for you:

• Purchase additional annual leave as part of our annual leave scheme
• Range of benefits such as 12 weeks paid parental leave
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

Who we are:

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health.

As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better.

We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities

Don't meet every single requirement? You don't need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.