Medical Receptionist - HC - Practice Support

Advara HeartCare group; Nowra; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Permanent full-time position

Additional annual leave option

Collaborative team environment

Job summary

Advara HeartCare is seeking a Medical Receptionist to join our Nowra/Shellharbour clinics on a permanent full-time basis. You will provide friendly administrative support, book testing, liaise with hospital staff and doctors, and manage patient accounts. Travel between sites is required.

The successful candidate will be patient-focused, highly organised and capable of handling high volumes of inquiries with a professional phone manner.

Qualifications

• Demonstrated ability to provide excellent patient care and customer service in a healthcare setting.
• Strong organisational and communication skills to support a multidisciplinary team.
• Experience in billing/receipting medical accounts and Medicare/DVA billing.

Responsibilities

• Welcome patients on arrival and process relevant paperwork accurately.
• Schedule and reschedule testing and appointments; answer high-volume inquiries.
• Billing and receipting of patient accounts; manage daily banking reconciliation.
• Liaise with hospital staff and doctors; document scanning as needed.

Skills

Patient care

Customer service

Organisational skills

Communication

Billing/receipting

Medicare & DVA billing

Phone etiquette

Job description

Medical Receptionist - HC - Practice Support

We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

Our Best Starts with You

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health.

As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better.

We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

The Opportunity

We have an exciting opportunity for a Medical Receptionist to join us at our clinic in Nowra and Shellharbour on a permanent full-time basis. Travel between Advara HeartCare sites is an essential part of this role.

As the Medical Receptionist you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and Doctors.

What you’ll do:

• Work efficiently in a fast-paced administrative role where patient care is our focus
• Act as the first point of contact to patients, greeting them on arrival and accurately processing relevant paperwork
• Adapt to and manage an environment where there are ongoing change and competing priorities
• Manage a large volume of telephone enquiries
• Billing and receipting of patient accounts
• Document scanning and reconciling daily banking
• Booking and rescheduling patient appointments for testing and consulting.

Who you are:

• Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
• Strong organisational and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team
• Experience in billing/receipting medical accounts, Medicare and DVA billing
• Exceptional phone manner and ability to handle a high volume of patient enquiries
• High attention to detail and the ability to adapt in a fast-paced environment.

What’s in it for you:

• Permanent full-time position
• Purchase additional annual leave as part of our annual leave scheme
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease.

Don't meet every single requirement? You don't need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities