Medical Receptionist

Advara Heartcare; Sydney; Hybrid; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Annual leave

Parental leave 12 weeks

Job summary

Advara HeartCare is seeking a Medical Receptionist to join our Narrabeen team on a part-time basis. The role covers front desk, patient bookings, diary management, and supporting the Practice Manager to deliver exceptional patient care and efficient clinic operations.

You will lead by example, coordinating a small team, handling billing, and ensuring timely appointments for cardiac testing. The ideal candidate has 3+ years in health, strong communication, and the ability to work collaboratively

Qualifications

• Demonstrated understanding of and ability to provide superior patient care and stakeholder customer service.
• Strong leadership skills with ability to lead a team and align with Advara HeartCare values.
• 3+ year’s equivalent experience in the health professional industry.
• Strong knowledge of workflows for cardiac testing and reporting.
• Excellent time management and multi-tasking skills.
• Proven ability to work independently and collaboratively in a multidisciplinary team.

Responsibilities

• Daily front desk operations including reception and admin services, answering phones, and managing patient appointments.
• Diary management for consultations, testing appointments, and hospital admissions in line with KPIs.
• Manage financials of the site, including reconciliation, billing, and month-end processes.
• Foster a dynamic, innovative culture and empower staff to deliver outstanding outcomes.
• Support the Practice Manager and drive initiatives to improve culture, quality, efficiency and access to services.

Skills

Leadership

Patient care

Time management

Multi-tasking

Team collaboration

Education

3+ years in health profession

Job description

We have an exciting opportunity for aMedical Receptionist to join our Narrabeen team.

Part-time opportunity | 4-day work week. We are looking for someone to work on Monday, Tuesday, Wednesday, and Friday, but we're happy to consider flexible days and hours to accommodate the right candidate

Also known as the Patient Services Officer, you will have proven leadership skills, ensuring a high level of staff engagement to empower all staff to deliver outstanding clinical outcomes and support of business outcomes.

This support role to the Practice Manager, will be fundamental in ensuring the continual development of an outstanding local team and support the clinical services at the practice.

What you’ll do:

• Daily operational management of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments
• Effective diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testings and hospitals admissions
• Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month end
• Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
• Actively support the Practice Manager and champion clinic initiatives to drive culture, quality, efficiency and access to services.

Who you are:

• Demonstrated understanding of and an ability to provide superior patient care and stakeholder customer service
• Strong leadership skills with experience in leading a team by displaying and inspiring confidence in and demonstrating behaviours in accordance with Advara HeartCare’s values
• 3+ year’s equivalent experience in the health professional industry
• Strong knowledge of relevant workflows for all cardiac testing and reporting
• Excellent time management and multi-tasking skills
• Proven experience to work effectively both independently and collaboratively in a multidisciplinary team environment.

What’s in it for you:

• Purchase additional annual leave as part of our annual leave scheme
• Range of benefits such as 12 weeks paid parental leave
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

Who we are:

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health.

As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better.

We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities