Medical Receptionist

Three Rivers Health; Bellingen Shire; Vor Ort; AUD 34.000 - 44.000; Vollzeit

Zusammenfassung

Three Rivers Health in Bellingen is seeking a Medical Receptionist to join a GP owned, mixed-billing medical and allied health practice. This role supports patient care, manages bookings, processing payments and liaises with our clinical team.

We value a warm, empathetic, and professional receptionist who can work both independently and within a team, ensuring smooth daily operations and excellent patient service.

Qualifikationen

• Warm, friendly and empathetic nature.
• Excellent communication and interpersonal skills.
• Well-developed organisational skills and the ability to multitask.
• Professional, approachable manner and a commitment to confidentiality and discretion.
• Experience with medical reception or health administration is highly regarded.

Aufgaben

• Welcoming and assisting patients in person and over the phone with warmth and professionalism.
• Acting as the main point of contact between patients and our clinical team, helping ensure the smooth daily running of the practice.
• Managing bookings and rescheduling with accuracy and great attention to detail.
• Communicating appointment changes and delays to patients with empathy and understanding.
• Providing administrative support to the clinical team to assist in keeping the focus on patient care.
• Processing payments, Medicare, DVA and Workers Compensation claims, as well as preparing invoices.
• Scanning, organising and maintaining patient correspondence and records.
• Receiving and accurately conveying messages verbally, electronically and in writing, including emails, faxes and telephone enquiries.
• Maintaining a clean, organised and well-stocked reception and office environment.
• Assisting with general administrative duties, including opening and closing the practice.

Kenntnisse

Customer service

Communication

Organisational skills

Multitasking

Tools

Microsoft Office

Best Practice Premier

Jobbeschreibung

Three Rivers Health is seeking a friendly, compassionate and motivated Medical Receptionist (4-5 days/week) to join our welcoming team in beautiful Bellingen.

We are a GP owned and operated mixed-billing medical and allied health practice, committed to providing high-quality healthcare with a personal touch. We pride ourselves on creating a supportive, positive environment for both our patients and our team.

We are looking for someone who genuinely enjoys working with people, takes pride in providing excellent customer service and understands that patient care is always our highest priority.

This is a varied & rewarding position where you will be an important part of our friendly, close-knit team.

About the role:

Your responsibilities will include, but are not limited to:

Welcoming and assisting patients in person & over the phone with warmth and professionalism

Acting as the main point of contact between patients and our clinical team, helping ensure the smooth daily running of the practice

Managing bookings and rescheduling with accuracy & great attention to detail

Communicating appointment changes and delays to patients with empathy & understanding

Providing administrative support to the clinical team to assist in keeping the focus on patient care

Processing payments, Medicare, DVA and Workers Compensation claims, as well as preparing invoices

Scanning, organising and maintaining patient correspondence and records

Receiving & accurately conveying messages verbally, electronically and in writing, including emails, faxes and telephone enquiries

Maintaining a clean, organised and well-stocked reception and office environment

Assisting with general administrative duties, including opening and closing the practice

About you:

We are looking for someone who brings a positive attitude, a genuine passion for helping others and a strong commitment to patient centred care.

Ideally, you will have:

A warm, friendly and empathetic nature

Excellent communication and interpersonal skills

Well-developed organisational skills & the ability to multitask in a busy medical environment

A professional, approachable manner & a commitment to confidentiality and discretion

Ability to work both independently and collaboratively within a team

Keen attention to detail

Strong computer skills, including Microsoft Office, plus a willingness to learn new systems

Flexibility and ability to problem-solve, adapt and respond to changing priorities

Previous medical reception or health/pharmacy administration experience highly regarded

Experience with Best Practice Premier software will be considered a major advantage

Additional requirements:

Current Working with Children Check

Current CPR certification, or willingness to complete the required training

What we offer:

The opportunity to work within a friendly, supportive and welcoming team

A rewarding role where your contribution makes a genuine difference to patients and the wider community

The opportunity to develop your skills and experience within a growing healthcare environment