Medical Receptionist - Freshwater Health Clinic

Mounties Group; Freshwater; On-site; AUD 30,000 - 39,000; Part time

Job summary

Mounties Care Freshwater Health Clinic in Freshwater, NSW seeks an experienced Medical Receptionist to join a friendly team on a permanent part-time basis (2 days per week, 8:30am–5:00pm). You will be the first point of contact, managing bookings, payments and patient flow with care.

You will support doctors and nurses, handle Medicare and private billing routines, maintain patient records and uphold privacy standards while delivering outstanding patient service in a collaborative environment.

Qualifications

• Relevant experience as a Medical Receptionist, preferably in a General Practice setting.
• Strong customer service and communication skills, especially with unwell or anxious patients.
• Excellent attention to detail and accuracy with patient information and billing.
• Outstanding organisational and time management abilities in a busy environment.
• Proficiency with computer systems and medical practice software.
• Professional, reliable and team-focused approach.
• High level of discretion and patient confidentiality.
• Experience with Best Practice software (highly regarded).
• Experience with HotDoc online bookings and patient communications (highly regarded).
• Knowledge of Medicare billing, MBS item numbers and MyMedicare (highly regarded).
• Familiarity with medical terminology (highly regarded).
• Experience supporting accreditation requirements (highly regarded).

Responsibilities

• Welcoming patients and visitors in a warm, professional manner.
• Managing appointments, enquiries and telephone calls.
• Coordinating check-ins/outs and maintaining schedules.
• Processing private billing, Medicare claims and payments.
• Supporting MyMedicare registrations and eligibility checks.
• Maintaining accurate patient records in the practice management system.
• Managing recalls, reminders and correspondence.
• Scanning, filing and distributing patient documents.
• Supporting clinicians with administrative tasks.
• Maintaining a clean, welcoming reception and waiting area.
• Ensuring patient confidentiality and privacy compliance.
• Collaborating with clinical and admin teams to deliver a great patient experience.

Skills

Medical reception experience

Customer service

Attention to detail

Organisational skills

Time management

Computer literacy

Team-focused

Discretion/confidentiality

Best Practice software

HotDoc bookings

Medicare knowledge

Medical terminology

Accreditation experience

Tools

Best Practice software

HotDoc online bookings

Job description

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

THE ROLE

Mounties Care Freshwater Health Clinic is a friendly, community-focused general practice located within the Harbord Diggers Health & Wellness Precinct in Freshwater, NSW. Our experienced team of GPs, nurses and reception staff are committed to delivering exceptional patient care in a welcoming environment.

We are currently seeking an experienced and dedicated Medical Receptionist to join our close-knit team on a permanent part-time basis, working 2 days per week (8:30am to 5:00pm).

Reporting to the Practice Manager, you will be the first point of contact for our patients and play a key role in ensuring the smooth day-to-day operation of the practice.

More specifically, your role will include but is not limited to:

• Welcoming patients and visitors with a warm, professional and friendly approach.
• Managing appointments, patient enquiries and telephone calls.
• Coordinating patient check-ins and check-outs and maintaining appointment schedules.
• Processing private billing, Medicare claims and patient payments accurately.
• Supporting MyMedicare registrations and assisting with patient eligibility checks.
• Maintaining accurate patient records and updating information in practice management systems.
• Managing recalls, reminders, correspondence and medical records requests.
• Scanning, filing and distributing patient documentation and incoming correspondence.
• Supporting doctors and nurses with a range of administrative tasks.
• Maintaining a clean, organised and welcoming reception and waiting area.
• Ensuring patient confidentiality and compliance with privacy, accreditation and practice policies.
• Working collaboratively with the clinical and administration teams to deliver an exceptional patient experience.

ABOUT YOU

To be successful in this role, you will ideally possess:

• Previous experience as a Medical Receptionist, preferably within a General Practice setting.
• Exceptional customer service and communication skills, particularly when supporting unwell or anxious patients.
• Strong attention to detail and accuracy when managing patient information and billing.
• Excellent organisational and time management skills, with the ability to multitask in a busy environment.
• Confidence using computer systems and medical practice software.
• A professional, reliable and team-focused approach.
• A high level of discretion and commitment to patient confidentiality.
• Experience using Best Practice software (highly regarded).
• Experience with HotDoc online bookings and patient communications (highly regarded).
• Knowledge of Medicare billing, MBS item numbers and MyMedicare (highly regarded).
• Familiarity with medical terminology (highly regarded).
• Previous experience supporting accreditation requirements (highly regarded).

If you are passionate about providing outstanding patient care and enjoy working in a collaborative healthcare environment, we'd love to hear from you.