Medical Receptionist

NACCHO; Albury City; On-site; AUD 60,000 - 68,000; Full time

Benefits offered by this job

Excellent salary packaging and tax

Great opportunity for internal career

Job summary

Albury Wodonga Aboriginal Health Service (AWAHS) seeks a Medical Receptionist (Aboriginal) to be the first point of contact, delivering a calm, professional welcome and handling bookings in a busy health hub.

You will coordinate appointments, maintain confidentiality, and support the care experience for patients, with a strong emphasis on Aboriginal health and community engagement.

Qualifications

• Strong verbal and written communication skills.
• Good generalist computer skills and knowledge of MS Office.
• Willingness to undertake professional training and development.
• Previous experience in a medical practice or reception role preferred.
• Awareness of Aboriginal culture and history, and current issues affecting Aboriginal people.

Responsibilities

• Display a highly professional and welcoming approach.
• Provide a high level of customer service as the primary point of contact.
• Build and maintain relationships while ensuring privacy and dignity of clients.
• Be tactful and diplomatic when handling sensitive information.
• Be prompt and professional when answering and transferring calls, sharing information as required.
• Coordinate clinic appointments, update Communicare and coordinate phone triage.
• Undertake special tasks as directed by the Office Manager.

Skills

Verbal & written communication

Customer service

Administrative support

Phone triage coordination

Education

Certificate of Aboriginality

National Police Check

Working with Children Check NSW

Driver’s License

Tools

Microsoft Office

Job description

• Location: NSW
• Contact phone: [phone]

Full time

Medical Receptionists (Aboriginal) Full Time & Part Time

• Excellent salary packaging and tax benefits
• Great opportunity for internal career growth

Albury Wodonga Aboriginal Health Service (AWAHS) is an Aboriginal community-controlled health organisation that aims to empower Aboriginal people to take control of their individual, family, and community health and wellbeing needs through our clinical and community programs.

Our Medical Receptionists are the first point of contact in this important multi service health hub and we are seeking a dynamic and caring administration professional to support the quality care experience for our patients.

Main Responsibilities are:

• Display a highly professional and welcoming approach
• Provide a high level of customer service as the primary point of contact to the organisation
• Build and maintain effective relationships with both the team and patients/clients while ensuring the privacy and dignity of clients is maintained
• Act with tact and diplomacy when dealing with information of a highly sensitive nature.
• Be prompt and professional when answering and transferring telephone calls and ensuring information is shared and actioned when required
• Coordinate clinic appointments, update Communicare and coordinate phone triage as required.
• Undertake special tasks as directed by the Office Manager

Experience, Qualifications & Licenses:

• Strong verbal and written communication skills
• Good generalist computer skills and knowledge of Microsoft Office programs
• Willingness to undertake professional training and development to support the Medical Receptionist role and responsibilities.
• Previous experience in a medical practice or a related reception role will be highly regarded
• Demonstrated awareness of and sensitivity to Aboriginal culture and history, and current issues affecting lives of Aboriginal people.
• A Certificate of Aboriginality.
• A Current National Police Check.
• A Current Working with Children Check NSW.
• Current Australian Driver’s License.

We seek someone who is passionate about contributing to better health outcomes for the community and presenting a calm and welcoming face to this modern clinic.