Medical Practice Manager - Lead Operations & Team

Frontline Health Brisbane; Brisbane; Hybrid; AUD 76,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Frontline Health Brisbane is seeking an experienced Practice Manager for a private specialist medical practice in South Brisbane. You will lead an administration team of seven, oversee daily operations, and partner with the Practice Director to drive efficiency and service quality.

The role offers full-time hours (38 per week), hybrid work with the option to work from home up to one day per week, and a focus on people management and process improvement.

Qualifications

• Experience as a Practice Manager or similar healthcare management role.
• Strong leadership and people management experience.
• Understanding of medical practice operations and financial administration.
• Experience managing rosters, recruitment, training and staff performance.
• Excellent communication, organisational skills and problem-solving abilities.
• Ability to manage competing priorities and work independently.
• Familiarity with medical practice management software.

Responsibilities

• Lead, mentor and manage onsite and remote admin staff.
• Oversee daily practice operations: bookings, referrals, correspondence and theatre admin.
• Manage rosters, recruitment, onboarding and performance reviews.
• Oversee financial administration: invoicing, payments and reconciliations.
• Identify opportunities to improve practice systems and workflows.
• Maintain practice policies, privacy and WHS requirements.
• Handle patient enquiries and complaints; support director and specialists.
• Provide hands-on admin support to ensure smooth team operations.

Skills

Leadership

Staff management

Operations management

Communication

Problem solving

Tools

Gentu/Genie

Xero

Microsoft 365

Job description

Frontline Health Brisbane is seeking an experienced Practice Manager for a private specialist medical practice in South Brisbane. You will lead an administration team of seven, oversee daily operations, and partner with the Practice Director to drive efficiency and service quality.

The role offers full-time hours (38 per week), hybrid work with the option to work from home up to one day per week, and a focus on people management and process improvement.