Practice Manager - Specialist Medical Practice

Frontline Health Brisbane; Brisbane; Hybrid; AUD 76,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Frontline Health Brisbane is seeking an experienced Practice Manager for a private specialist medical practice in South Brisbane. You will lead an administration team of seven, oversee daily operations, and partner with the Practice Director to drive efficiency and service quality.

The role offers full-time hours (38 per week), hybrid work with the option to work from home up to one day per week, and a focus on people management and process improvement.

Qualifications

• Experience as a Practice Manager or similar healthcare management role.
• Strong leadership and people management experience.
• Understanding of medical practice operations and financial administration.
• Experience managing rosters, recruitment, training and staff performance.
• Excellent communication, organisational skills and problem-solving abilities.
• Ability to manage competing priorities and work independently.
• Familiarity with medical practice management software.

Responsibilities

• Lead, mentor and manage onsite and remote admin staff.
• Oversee daily practice operations: bookings, referrals, correspondence and theatre admin.
• Manage rosters, recruitment, onboarding and performance reviews.
• Oversee financial administration: invoicing, payments and reconciliations.
• Identify opportunities to improve practice systems and workflows.
• Maintain practice policies, privacy and WHS requirements.
• Handle patient enquiries and complaints; support director and specialists.
• Provide hands-on admin support to ensure smooth team operations.

Skills

Leadership

Staff management

Operations management

Communication

Problem solving

Tools

Gentu/Genie

Xero

Microsoft 365

Job description

Practice Manager - Specialist Medical Practice

We are working with an established private specialist medical practice in South Brisbane that is looking for a confident and experienced Practice Manager to join their team.
Specialist medical experience highly regarded. We are also interested in hearing from experienced Practice Managers from other healthcare settings who have strong leadership and operational management skills.
Supporting approximately 10 medical specialists and 7 admin staff, you will be responsible for the overall operations of the practice, leading an established administration team and working closely with the Practice Director to improve processes and support the ongoing development of the business.
This is an excellent opportunity for someone who enjoys a mix of people management, business operations and hands‑on practice management, with the flexibility to achieve a better work‑life balance.

What's on offer?

• Excellent remuneration: $55–$65 per hour + super, depending on experience.
• Flexible working arrangements: Full-time, 38 hours per week, with the option to work across 4 days.
• Work‑life balance: Opportunity to work from home up to one day per week, by agreement.
• Established practice: Work alongside approximately 10 medical specialists and a team of 7 administrative staff.
• Leadership opportunity: Take ownership of practice operations and play an important role in ongoing improvements.
• Supportive working environment: Work directly with the Practice Director and an experienced team of healthcare professionals.

Your key responsibilities will include:

• Leading, mentoring and managing a team of onsite and remote administrative staff.
• Overseeing daily practice operations, including patient bookings, referrals, correspondence and theatre administration.
• Managing staff rosters, recruitment, onboarding, training, leave and performance reviews.
• Overseeing financial administration, including invoicing, payments, reconciliations and coordination with external accountants and billing providers.
• Identifying opportunities to improve practice systems, workflows and operational efficiency.
• Maintaining practice policies, compliance, privacy and workplace health and safety requirements.
• Managing patient enquiries, complaints and other operational matters.
• Working closely with the Practice Director and specialists to support the ongoing development of the practice.
• Providing hands‑on administrative support when required to ensure the smooth running of the team.

To be successful, you will have:

• Previous experience as a Practice Manager, Business Manager or in a similar healthcare management role.
• Strong staff leadership and people management experience.
• A good understanding of medical practice operations, financial administration and business processes.
• Experience managing rosters, recruitment, training and staff performance.
• Excellent communication, organisational and problem‑solving skills.
• The ability to manage competing priorities and work independently.
• Confidence using medical practice management software and Microsoft 365.

Highly regarded but not essential:

• Experience managing a private specialist medical practice.
• Knowledge of Gentu/Genie and Xero.
• Understanding of Medicare, private health insurance and specialist medical billing.

An early December commencement is preferred, however suitable candidates with notice periods are encouraged to apply.