Medical Administrative Assistant Receptionist

G & S Reeves PTY LTD; Gosford; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Flexible scheduling

Collaborative team culture

Professional development

Job summary

G & S Reeves PTY LTD, operating as Coastal Immunology and Allergy Clinic, is seeking a Medical Administrative Assistant Receptionist on a casual basis (3 days a week) in Erina, NSW 2250. You will be the first point of contact, handling reception, phone calls, appointments, and patient registrations with a focus on privacy and patient care.

Requirements include previous experience in a medical setting, familiarity with Genie EHR, strong organization, and the ability to work both independently and

Qualifications

• Previous experience in a medical practice or healthcare setting.
• Experience with Genie for patient files management.
• Strong organisational and time management skills.
• Excellent written and verbal communication, professional and courteous.
• Proficiency with computer systems and EHR software; quick learner.
• Understanding of medical terminology and healthcare privacy rules.
• Reliable, punctual and flexible for casual hours.
• Willingness to obtain Working with Children Check if required.

Responsibilities

• Greet patients on arrival and provide a welcoming first impression.
• Manage reception tasks: answer calls, direct calls, take messages.
• Schedule and confirm patient appointments; optimise clinician time.
• Process patient registrations and maintain accurate medical records per privacy laws.
• Handle inquiries about appointments, billing, prescriptions, and information.
• Prepare patient files and ensure documentation is complete before appointments.
• Process payments and manage cash handling.
• Assist with filing, data entry and general office tasks.
• Maintain confidentiality and adhere to privacy regulations.
• Support clinical and administrative staff to ensure smooth daily operations.

Skills

Customer service

Telephone handling

Appointment scheduling

Medical terminology

Privacy compliance

Education

Medical administration qualification (advantageous)

Tools

Genie

EHR software

Job description

Medical Administrative Assistant Receptionist

G & S Reeves PTY LTD, operating as Coastal Immunology and Allergy Clinic is seeking a Medical Administrative Assistant Receptionist to join our healthcare team on a casual basis, 3 days a week. This role is based in Erina, NSW 2250 and is fundamental to the smooth operation of our medical practice. You will be the first point of contact for our patients and will play a vital role in ensuring that administrative processes run efficiently whilst maintaining the highest standards of professionalism and patient care. This position offers flexibility through casual work arrangements, making it an ideal opportunity for an experienced medical receptionist seeking casual hours.

What you’ll be doing

• Greeting patients upon arrival and providing a warm, welcoming first impression of the practice
• Managing reception duties, including answering telephones, directing calls appropriately and taking detailed messages
• Scheduling and confirming patient appointments, ensuring optimal use of clinician time and patient convenience
• Processing patient registrations and maintaining accurate medical records in compliance with privacy legislation
• Handling patient inquiries regarding appointments, billing, prescriptions and general practice information
• Preparing patient files and ensuring all necessary documentation is complete prior to appointments
• Processing payments and managing cash handling procedures with accuracy and integrity
• Assisting with administrative tasks including filing, data entry and general office organisation
• Maintaining confidentiality and adhering to all relevant health privacy and data protection regulations
• Supporting clinical and administrative staff as required to ensure smooth daily operations

What we’re looking for

• Previous experience in a medical practice, healthcare facility or customer-facing administrative role.
• Experience with the use of Genie for the management of patient files.
• Strong organisational and time management skills, with the ability to prioritize multiple tasks effectively
• Excellent communication skills, both written and verbal, with a professional and courteous manner
• Proficiency in using computer systems and electronic health record (EHR) software, or a demonstrated ability to learn such systems quickly
• Understanding of medical terminology and familiarity with healthcare environments
• Reliable, punctual and flexible approach to work, particularly given the casual nature of the role
• Strong commitment to patient confidentiality and understanding of healthcare privacy legislation
• Ability to work independently and as part of a team in a busy healthcare setting
• A current Working with Children Check (if applicable to your state) or willingness to obtain one
• Relevant qualifications in medical administration, reception or healthcare support are advantageous but not essential if you have equivalent experience

What we offer

G & S Reeves PTY LTD is committed to providing our staff with a supportive and professional working environment. As a casual employee, you will benefit from flexible scheduling that allows you to balance work with other commitments. We foster a collaborative team culture where your contributions are valued and recognised. You will have the opportunity to develop your skills within the healthcare sector and gain valuable experience in medical administration. We are committed to the well being and professional development of all team members and encourage ongoing learning within our practice.

About us

G & S Reeves PTY LTD is a dedicated Allergy and Immunology medical practice located in Erina, NSW, committed to providing high-quality healthcare services to our community. We pride ourselves on delivering comprehensive, patient-centred care in a welcoming and professional environment. Our practice values integrity, compassion and excellence in all aspects of our work. We are proud to support a diverse team of healthcare professionals who share our commitment to patient well being and continuous improvement.