Medical Receptionist

MA and D Ghusn Medical Pty Ltd; Gold Coast City; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Potential permanent position after 12–

Job summary

Gold Coast Surgical Group at John Flynn Private Hospital, Tugun, seeks an experienced Medical Receptionist for a casual role. You’ll welcome patients, manage a multi-line phone system, book appointments and coordinate referrals in a fast-paced specialist practice.

The successful candidate will be highly organised, patient-focused and able to work 3-5 days per week, with potential to move to a permanent position after a 12-month review.

Qualifications

• Previous experience in a specialist medical reception or medical administration role.
• Experience using medical practice software (Shexie experience is highly regarded but not essential).
• Excellent organisational skills with the ability to manage multiple priorities.
• A professional, compassionate and patient-focused approach.
• Outstanding communication and interpersonal skills.
• Strong computer literacy, including Microsoft Office.
• A positive attitude with the ability to work both independently and as part of a supportive team.
• Medical typing experience with excellent spelling and grammar.
• High attention to detail, reliability and excellent time management.

Responsibilities

• Welcoming patients and providing exceptional customer service.
• Managing a busy multi-line telephone system and appointment enquiries.
• Scheduling, confirming and coordinating patient appointments.
• Managing referrals and electronic correspondence.
• Processing pathology, imaging and patient documentation.
• Preparing patient records for consulting sessions and theatre.
• Coordinating theatre bookings, admissions and pre-operative requirements.
• Liaising with hospitals, general practitioners, specialists and allied health providers.
• Managing telehealth appointments and associated billing.
• Medical typing, proofreading and distribution of specialist letters.
• Banking, EFTPOS reconciliation and general administrative duties.
• Supporting the team with general office administration and ensuring consulting rooms remain well organised.

Skills

Medical reception

Customer service

Telephone handling

Office multitasking

Time management

Tools

Shexie

Microsoft Office

Job description

MA and D Ghusn Medical Pty Ltd – Tugun QLD

Gold Coast Surgical Group | John Flynn Private Hospital, Tugun.

Gold Coast Surgical Group is seeking an experienced and enthusiastic Medical Receptionist to join our friendly specialist surgical practice located within John Flynn Private Hospital, Tugun.

This is a casual position for 3-5 days per week, working alongside a team of specialist surgeons and experienced medical administration staff. We are looking for someone who is highly organised, thrives working in a fast-paced environment, and is passionate about delivering outstanding patient care. There is the potential for the role to transition to a permanent position following a 12-month performance review.

Key Responsibilities

• Welcoming patients and providing exceptional customer service.


• Managing a busy multi-line telephone system and appointment enquiries.


• Scheduling, confirming and coordinating patient appointments.


• Managing referrals and electronic correspondence.


• Processing pathology, imaging and patient documentation.


• Preparing patient records for consulting sessions and theatre.


• Coordinating theatre bookings, admissions and pre-operative requirements.


• Liaising with hospitals, general practitioners, specialists and allied health providers.


• Managing telehealth appointments and associated billing.


• Medical typing, proofreading and distribution of specialist letters.


• Banking, EFTPOS reconciliation and general administrative duties.


• Supporting the team with general office administration and ensuring consulting rooms remain well organised.

About You

The successful applicant will have:

• Previous experience in a specialist medical reception or medical administration role.


• Experience using medical practice software (Shexie experience is highly regarded but not essential).


• Excellent organisational skills with the ability to manage multiple priorities.


• A professional, compassionate and patient-focused approach.


• Outstanding communication and interpersonal skills.


• Strong computer literacy, including Microsoft Office.


• A positive attitude with the ability to work both independently and as part of a supportive team.


• Medical typing experience with excellent spelling and grammar.


• High attention to detail, reliability and excellent time management.

Applications close Sunday, 29 November 2026.