Media IT Support Specialist — Windows & Mac Endpoints

Fremantle Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Fremantle Media in Sydney is seeking an IT Support Analyst to join the Technical Operations team for day-to-day IT support across corporate, production and post‑production environments. This is a 6-month fixed‑term, full-time role based in our office.

You will handle user accounts, device management, hardware deployment and first‑level support, supporting Windows and Apple ecosystems, with a focus on onboarding, access changes, troubleshooting and equipment recovery.

Qualifications

• Experience in IT support/service desk/desktop support.
• Strong Windows and macOS troubleshooting.
• Experience supporting Microsoft 365 users.
• Understanding of identity and access management.
• Good knowledge of hardware, peripherals and device lifecycle.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi).
• Strong troubleshooting, problem-solving and customer service.
• Clear written and verbal communication; ability to handle multiple requests.
• Ability to work independently while collaborating with Support, Engineering, Post and Production teams.

Responsibilities

• Provide first-level IT support for corporate, production and post-production users, in person and remotely.
• Manage user onboarding, account changes, access requests and offboarding.
• Create/modify/disable user accounts across Microsoft 365 and Entra ID.
• Assist users with MFA, authentication, password and access issues.
• Prepare, configure, deploy and recover Windows PCs, Macs and mobile devices.
• Manage endpoint setup, enrollment and compliance through Intune and Jamf.
• Maintain records of users, devices, licences and access.
• Troubleshoot hardware, software, accounts, printers and peripherals.
• Provide basic connectivity troubleshooting (wired/wireless/remote).
• Log and manage requests through IT Service Desk to resolution or escalation.
• Assist with software deployment, device updates and equipment planning.
• Coordinate rental devices and externally supplied equipment.
• Ensure returned equipment is checked and stocked.
• Escalate infrastructure, security, networking and app issues with notes.

Skills

Windows/macOS troubleshooting

Microsoft 365 support

Identity & access management

Hardware & device lifecycle

Networking basics

Customer service & communication

Multi-tasking in fast-paced env

Independent with cross-team collab

Tools

Microsoft 365

Microsoft Intune

Jamf

Entra ID

Avid Media Composer

Job description

Fremantle Media in Sydney is seeking an IT Support Analyst to join the Technical Operations team for day-to-day IT support across corporate, production and post‑production environments. This is a 6-month fixed‑term, full-time role based in our office.

You will handle user accounts, device management, hardware deployment and first‑level support, supporting Windows and Apple ecosystems, with a focus on onboarding, access changes, troubleshooting and equipment recovery.