Medfin Lending Specialist — Customer Focused

National Australia Bank; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

National Australia Bank in Melbourne CBD is seeking an Associate, Medfin to join a team doubling down on winning together and moving with speed.

You will support Relationship Managers with lending and servicing, prepare applications, guide end-to-end lending journey to settlement, and deliver exceptional customer service while building client solutions. The role offers a fantastic learning opportunity in a fast-paced environment.

Qualifications

• Genuine passion for customer service and demonstrated ability providing a superior customer service experience.
• Proven analytical skills, with prior exposure to business financials preferred.
• A collaborative mindset and a natural curiosity to challenge the status quo and identify process improvements.
• Excellent written and verbal communication skills, with the ability to engage confidently with customers and stakeholders.

Responsibilities

• Support Relationship Managers by providing high-quality lending and servicing support, enabling deeper customer relationships and portfolio growth.
• Prepare lending applications and submissions that meet credit policy requirements and quality standards.
• Take ownership of the end-to-end lending journey, guiding applications through to settlement with speed, accuracy and care.
• Deliver exceptional customer service by responding to enquiries and providing timely information on products, services and transactions.
• Identify opportunities to strengthen customer relationships and connect clients with solutions that add value to their business.
• Verify that all approval conditions and compliance requirements have been satisfied before progressing files to settlement.

Job description

National Australia Bank in Melbourne CBD is seeking an Associate, Medfin to join a team doubling down on winning together and moving with speed.

You will support Relationship Managers with lending and servicing, prepare applications, guide end-to-end lending journey to settlement, and deliver exceptional customer service while building client solutions. The role offers a fantastic learning opportunity in a fast-paced environment.