Relationship Manager, Broker - Medfin

NAB; Brisbane; On-site; AUD 90,000 - 150,000; Full time

Job summary

NAB Medfin in Brisbane seeks a Relationship Manager - Broker to nurture and grow a high-value Commercial Finance Broker network aligned to healthcare clients. You will engage with brokers, assist in deal structuring and credit writing, and deliver a seamless, high-quality experience.

You bring strong customer service, financial acumen, risk awareness, and excellent communication. Experience with lending and broker relationships is preferred, as is knowledge of the healthcare sector.

Qualifications

• Extensive customer facing experience.
• Strong financial and credit acumen.
• Commitment to risk culture and compliance.
• Exceptional communication skills.
• Curiosity to drive efficiencies across the team.
• Lending experience preferred.
• Proven ability to build networks with brokers.
• Understanding of Healthcare industry preferred.

Responsibilities

• Build and grow a high-value Commercial Finance Broker network aligned to the Medfin client base.
• Identify and pursue new business opportunities in healthcare lending.
• Partner with brokers to understand their business and opportunities.
• Educate brokers on Medfin’s proposition and accreditation pathways.
• Nurture key relationships through trust and high-quality service.
• Manage sales pipelines and collaborate with NAB Health team.
• Deliver a seamless, competitive customer experience for broker partners.
• Maintain CRM activity with accuracy and integrity.
• Build your personal brand within the specialised market.

Skills

Relationship management

Broker/networking

Customer service

Credit assessment

Communication

Healthcare industry knowledge

CRM (Finesse)

Tools

CRM (Finesse)

Job description

• Join the Medfin team - nurture relationships with Brokers in metro Brisbane
• Utilise your passion for making an impact on our diverse and complex customers
• Promote financial solutions to the Healthcare industry
• Showcase your strong relationship management skills

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Medfin is a specialised Business and wholly owned subsidiary of NAB, with Head Office located at Carrington Street Sydney and State Offices in each mainland State. A business within a business with control of the entire end to end fulfilment process with dedicated Operations, Credit, Audit, Business Support and Finance functions. The division is a specialist finance provider to healthcare practitioners specialising in the medical, dental, veterinary and allied healthcare sectors. Our highly specialised lending product range includes but is not limited to Asset Finance, Goodwill funding, and Practice Property loans. A true market leader with over 25 years of market presence, Medfin prides itself in providing a tailored, efficient service to its clients.

In the role of Relationship Manager - Broker, Medfin, you will join a high-performing team of Business Bankers who are driving real impact for customers - focused, empowered, and committed to keeping things simple. If you're ready to make a meaningful difference and grow your career in a supportive, results-driven environment, this is your opportunity.

Each day, you'll go above and beyond to:

• Build and grow a high-value Commercial Finance Broker network aligned to the Medfin client base, identifying and pursuing new business opportunities.
• Be actively involved with deal structuring and credit writing to deliver on the needs of Healthcare customers business borrowing needs.
• Partner with brokers to understand their business, identifying opportunities to align Medfin’s products and services.
• Educate and uplift broker group BDMs on Medfin’s proposition, strengthening accreditation pathways and market presence.
• Nurture and expand key relationships through trust, transparency and a consistently high-quality service experience.
• Actively manage and execute sales pipelines through planned activity, leveraging expertise across Medfin and the broader NAB Health team.
• Collaborate internally to deliver a seamless, competitive and high-quality experience for broker partners.
• Maintain accuracy and integrity of all activity within CRM (Finesse).
• Build your personal brand within the specialised market, providing authentic insights to strengthen partnerships and outcomes.

We're looking for the brightest to deliver the best for our customers. You'll need:

• A genuine passion for customer service and extensive customer facing experience.
• Strong financial, business and credit acumen.
• A commitment to strong risk culture, conduct and compliance risk.
• Exceptional communication skills.
• A curiosity to drive efficiencies and effectiveness across the team, business partners and overall value chain by modelling Medfin’s values and behaviours.
• Experience in lending and sound ability to read and interpret all aspects of customer financials, Business Banking experience preferred.
• Proven ability to build, maintain, and leverage strong internal and external networks to drive business growth and customer engagement, experience dealing with brokers preferred.
• An understanding of the Healthcare industry preferred.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.