MECCA Belconnen - Floor Manager

Mecca Brands; Canberra; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

MECCAversity education and leadership

Monthly performance bonus program

Generous product discount for you and

Parental Support Program

Job summary

MECCA Belconnen is opening a brand-new store in ACT and is seeking a passionate Floor Manager (2IC) to join the leadership team on a full-time basis, working Sun-Thu. You’ll partner with the Store Manager to build a high-performing team, create an engaged culture and deliver exceptional customer experiences from day one.

You’ll lead from the front, coach and develop tomorrow’s leaders, drive commercial performance, and bring MECCA’s values to life.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• A genuine passion for exceptional customer service and MECCA-magic moments.
• Confidence in coaching, mentoring and providing meaningful feedback to build team capability.
• Strong leadership skills with a genuine care for people and creating an outstanding team member experience.
• Commercial confidence and an ability to motivate a team to achieve KPIs and business results.
• A make-it-happen mindset, with the ability to adapt, influence others and bring people together.
• A passion for beauty, customer experience and the opportunity to help build something new.

Responsibilities

• Partner with the Store Manager to help lead the successful launch and ongoing performance of our brand-new MECCA Belconnen store.
• Lead from the front, creating exceptional customer experiences and bringing MECCA magic to life through every interaction.
• Coach, mentor and develop your team to build confidence, capability and future leadership potential.
• Support the Store Manager to build a high-performing, engaged and inclusive team culture.
• Inspire and motivate your team to achieve commercial goals while living MECCA’s values.
• Drive operational excellence and help ensure the store is set up to deliver an exceptional experience from day one.
• Use business insights and KPIs to identify opportunities and support the team to deliver outstanding results.
• Partner with the Store Leadership Team to create a seamless and memorable customer and team member experience.

Skills

Retail leadership

Customer service excellence

Coaching & development

KPI & performance management

Job description

Help us create something special. We’re opening the doors to something new — and we’re looking for an inspiring Floor Manager to join the leadership team at MECCA Belconnen and help shape an exceptional customer and team experience from day one. This is an exciting opportunity to join a brand-new MECCA store, build a high-performing team and play a key role in creating a culture where our people and customers can thrive.

You’ll have the opportunity to make your mark on a new store while being supported by one of Australia’s leading prestige beauty retailers. As Floor Manager, you’ll lead from the front, partnering with the Store Manager to bring MECCA’s customer experience to life, coach and develop future leaders and help drive strong commercial results.

The Role You Could Play

We’re looking for a passionate Floor Manager (2IC) to join our leadership team at our brand-new MECCA Belconnen store in ACT on a full-time basis, working Sun-Thu. As a key member of the Store Leadership Team, you’ll partner with the Store Manager to build a high-performing team, create an engaged and inclusive culture and deliver exceptional customer experiences every day. From helping establish MECCA ways of working and developing your team, to driving commercial performance and creating unforgettable customer moments, you’ll play an important role in bringing this new store to life when we open our doors towards the end of 2026.

Perks as a Floor Manager at MECCA

• World-class education opportunities through MECCAversity, leadership conferences, training sessions, our online Learning Lab, inspiring guest speakers including brand founders and business leaders, and once-in-a-lifetime events.
• Opportunities to earn more through our monthly performance bonus program.
• Generous discount to spoil yourself and your immediate family, plus a generous product allowance, subject to company policy.
• A competitive Parental Support Program.

Day-to-day responsibilities

• Partner with the Store Manager to help lead the successful launch and ongoing performance of our brand-new MECCA Belconnen store.
• Lead from the front, creating exceptional customer experiences and bringing MECCA magic to life through every interaction.
• Coach, mentor and develop your team to build confidence, capability and future leadership potential.
• Support the Store Manager to build a high-performing, engaged and inclusive team culture.
• Inspire and motivate your team to achieve commercial goals while living MECCA’s values.
• Drive operational excellence and help ensure the store is set up to deliver an exceptional experience from day one.
• Use business insights and KPIs to identify opportunities and support the team to deliver outstanding results.
• Partner with the Store Leadership Team to create a seamless and memorable customer and team member experience.

What success looks like in this role

• Experience successfully leading and developing retail teams in a fast-paced environment.
• A genuine passion for exceptional customer service and creating MECCA-magic moments.
• Confidence in coaching, mentoring and providing meaningful feedback to build team capability.
• Strong leadership skills with a genuine care for people and creating an outstanding team member experience.
• Commercial confidence and an ability to motivate a team to achieve KPIs and business results.
• A make-it-happen mindset, with the ability to adapt, influence others and bring people together.
• A passion for beauty, customer experience and the opportunity to help build something new.

Requirement of the role

• Availability to work a flexible full-time roster, including weekends and key trading periods.

More than skin deep

At MECCA, we’re committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into everything we do – from our products and footprint to our brands and suppliers. We believe beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support more than 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to champion women by improving access to education, supporting health, safety and wellbeing, empowering female-led businesses, increasing financial independence, and elevating women's voices in politics and public life. Join us, and together we can make the world over.

About MECCA

Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.