Auto Service Advisor — Mon-Fri; Company Vehicle after probation

Tony White Group; Gladstone Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary package

Bonus system

Monthly RDO

Company vehicle after probation

Employee discounts

Training and career development

Weekdays only

Job summary

Reef City Motors, part of the Tony White Group, is seeking a motivated Service Advisor to join our busy, multi-franchise dealership and deliver exceptional customer service throughout the service journey. The successful applicant will greet customers, coordinate workshop activities, prepare estimates, and maintain solid relationships with customers and technicians.

Experience is valued but not essential; a current Australian driver’s licence is required.

Qualifications

• Strong customer service and communication abilities.
• Ability to build rapport and maintain relationships with customers.
• Excellent organisational and prioritisation skills.
• Comfortable working in a fast-paced automotive environment.
• Current Australian Driver's Licence is required.

Responsibilities

• Greet customers and understand their servicing needs.
• Schedule service bookings and manage workshop workflow.
• Prepare accurate service estimates and explain recommended work.
• Coordinate with Service Technicians to complete repairs.
• Inform customers throughout the service process.
• Identify additional maintenance opportunities where appropriate.
• Handle enquiries professionally via phone, email, and in person.
• Process warranty claims and maintain service records.
• Deliver high levels of customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Time management

Fast-paced environment

Dealership management systems

Driver's Licence

Tools

Dealership management systems

Job description

Reef City Motors, part of the Tony White Group, is seeking a motivated Service Advisor to join our busy, multi-franchise dealership and deliver exceptional customer service throughout the service journey. The successful applicant will greet customers, coordinate workshop activities, prepare estimates, and maintain solid relationships with customers and technicians.

Experience is valued but not essential; a current Australian driver’s licence is required.