Marina Reservations & Front Desk Specialist

Keppel Bay Marina; Rockhampton Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Keppel Bay Marina is seeking a customer service oriented individual to manage marina reservations and front-desk reception. You will handle bookings for berths, accommodation and marina services, keeping records accurate and up-to-date while delivering friendly service to vessel owners and visitors.

This role expects daily interaction with customers, processing payments, and communicating details to operations staff.

Qualifications

• Proven track record in outstanding customer service.
• Sales and/or administrative experience are an advantage.
• Excellent communications skills and a can-do attitude.
• Willingness to learn and work weekends.

Responsibilities

• Manage marina reservations and customer bookings accurately.
• Process bookings for berths, accommodation and services.
• Maintain accurate reservation records and confirmations.
• Respond to telephone, email and online enquiries.

Skills

Customer service

Sales experience

Administrative skills

Attention to detail

Team player

Job description

Keppel Bay Marina is seeking a customer service oriented individual to manage marina reservations and front-desk reception. You will handle bookings for berths, accommodation and marina services, keeping records accurate and up-to-date while delivering friendly service to vessel owners and visitors.

This role expects daily interaction with customers, processing payments, and communicating details to operations staff.