Island Front Desk Hero – Guest Services

Journey Beyond; Hervey Bay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff accommodation with Wi‑Fi

Meals and employee discounts

K’gari Explorer Tours

Ferry transfers

Staff facilities and gym access

Travel discounts

Job summary

Kingfisher Bay Resort on K’gari is seeking a Guest Service Agent for a full-time, live-on-island role in our Front Office team. You’ll welcome guests, handle check-ins/outs, assist with reservations and respond to enquiries to ensure a seamless stay.

Ideal candidates will have guest services experience in hotel/resort settings, familiarity with RMS/Opera/Sihot or similar systems, strong communication skills, and a current First Aid certificate (or willingness to obtain).

Qualifications

• Experience in guest services, reception or customer-facing hospitality roles.
• Experience in a hotel, resort or tourism environment is highly regarded.
• Experience using RMS, Opera, Sihot or similar booking systems.
• Strong communication and problem-solving skills.
• Current First Aid Certificate (or willingness to obtain).

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Assist with reservations, enquiries and guest requests.
• Share local knowledge and recommendations with guests.
• Maintain accurate guest records and booking information.
• Help create exceptional guest experiences every day.

Skills

Guest services

Reception

Customer-facing

Communication

Problem-solving

Education

First Aid Certificate

Tools

RMS

Opera

Sihot

Job description

Kingfisher Bay Resort on K’gari is seeking a Guest Service Agent for a full-time, live-on-island role in our Front Office team. You’ll welcome guests, handle check-ins/outs, assist with reservations and respond to enquiries to ensure a seamless stay.

Ideal candidates will have guest services experience in hotel/resort settings, familiarity with RMS/Opera/Sihot or similar systems, strong communication skills, and a current First Aid certificate (or willingness to obtain).