Mandarin-English Sales & Order Coordinator

Vivo Packaging Pty; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

VIVO Packaging seeks a detail-oriented Bilingual Sales & Order Coordinator (Mandarin/English) based in Keysborough, Melbourne. You will respond to enquiries, provide product recommendations and quotes, and coordinate orders from placement to delivery.

You will liaise with overseas manufacturers and our Australian team, maintain customer records in Zoho, and support sales administration to help grow our business in a busy packaging market.

Qualifications

• Excellent English and Mandarin with ability to handle emails and calls independently.
• Strong attention to detail and time management skills.
• Proactive, responsible, and able to work independently.
• Proficiency in Microsoft Office applications including Outlook, Excel, Word.

Responsibilities

• Respond to customer enquiries via email, phone, and website with product recommendations and quotations.
• Proactively follow up on sales enquiries, quotations and orders while maintaining relationships.
• Process orders with accurate product specs, quantities, pricing, and delivery needs.
• Coordinate with overseas manufacturers and the Australian team on production and deliveries.
• Maintain customer and order records using Zoho and assist with sales administration.

Skills

Excellent English communication

Mandarin fluency

Attention to detail

Organisational skills

Microsoft Office

Australian working rights

Tools

Zoho Inventory

Microsoft Excel

Canva (basic)

Job description

VIVO Packaging seeks a detail-oriented Bilingual Sales & Order Coordinator (Mandarin/English) based in Keysborough, Melbourne. You will respond to enquiries, provide product recommendations and quotes, and coordinate orders from placement to delivery.

You will liaise with overseas manufacturers and our Australian team, maintain customer records in Zoho, and support sales administration to help grow our business in a busy packaging market.