Bilingual Sales & Order Coordinator – Mandarin/English

Vivo Packaging; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

VIVO Packaging seeks a detail-oriented Bilingual Sales & Order Coordinator (Mandarin/English) based in Keysborough, Melbourne. You will respond to enquiries, provide product recommendations and quotes, and coordinate orders from placement to delivery.

You will liaise with overseas manufacturers and our Australian team, maintain customer records in Zoho, and support sales administration to help grow our business in a busy packaging market.

Qualifications

• Excellent English and Mandarin with ability to handle emails and calls independently.
• Strong attention to detail and time management skills.
• Proactive, responsible, and able to work independently.
• Proficiency in Microsoft Office applications including Outlook, Excel, Word.

Responsibilities

• Respond to customer enquiries via email, phone, and website with product recommendations and quotations.
• Proactively follow up on sales enquiries, quotations and orders while maintaining relationships.
• Process orders with accurate product specs, quantities, pricing, and delivery needs.
• Coordinate with overseas manufacturers and the Australian team on production and deliveries.
• Maintain customer and order records using Zoho and assist with sales administration.

Skills

Excellent English communication

Mandarin fluency

Attention to detail

Organisational skills

Microsoft Office

Australian working rights

Tools

Zoho Inventory

Microsoft Excel

Canva (basic)

Job description

Bilingual Sales & Order Coordinator – Mandarin/English

VIVO Packaging is a Melbourne-based packaging supplier providing food packaging, custom-printed flexible packaging, and a wide range of packaging solutions to businesses across Australia.

We are seeking a detail-oriented, reliable, and proactive Bilingual Sales & Order Coordinator to join our team in Keysborough.

Key Responsibilities

• Respond to customer enquiries via email, phone, and website, providing product recommendations and quotations.
• Proactively follow up on sales enquiries, quotations, and existing orders while maintaining strong customer relationships.
• Process customer orders, ensuring accuracy in product specifications, quantities, pricing, and delivery requirements.
• Coordinate with overseas manufacturers and our Australian team to manage production schedules and deliveries.
• Maintain customer and order records using Zoho and assist with general sales administration.

Requirements

• Excellent English communication skills and fluency in Mandarin, with the ability to handle customer emails and phone calls independently.
• Strong attention to detail, organisational skills, and time management.
• A proactive, responsible attitude with the ability to work independently and follow through on tasks.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Valid Australian working rights.

Highly Regarded

• Previous experience in the packaging industry, particularly food packaging, flexible packaging, or custom-printed packaging.
• Outstanding English communication skills and experience dealing with Australian customers.
• Experience in B2B sales, sales support, order processing, or import/export operations.
• Familiarity with Zoho Inventory or similar business management systems.
• Basic marketing, Canva, or graphic design skills.

Packaging industry experience is preferred but not essential. Product and system training will be provided.

What We Offer

• A stable, full-time, office-based position in a supportive team environment.
• Comprehensive product and business system training.
• Opportunities to develop your skills in customer relationship management, sales, and business operations.

We welcome applications from motivated, reliable individuals looking for a stable, long-term career opportunity with VIVO Packaging.