Manager Technology Services

Monash University; Geelong; On-site; AUD 190,000 - 210,000; Full time

Job summary

The City of Geelong is seeking a senior technology leader to drive the strategy and delivery of digital infrastructure, cloud platforms, enterprise applications, records and information management, IT support and service delivery. You will champion customer experience, ensure secure and resilient services, and shape technology roadmaps in partnership with city leaders.

Lead modernisation efforts through cloud adoption, automation and contemporary ways of working, while guiding vendor and partner

Qualifications

• Tertiary IT/CS/BIS degree with substantial leadership experience.
• Proven leadership in enterprise technology services including infrastructure, cloud, apps and information management.
• Strong planning, budgeting and performance management capabilities.
• Experience modernising technology services, platforms and cloud.

Responsibilities

• Provide strategic leadership, setting vision and priorities aligned to the City's objectives.
• Lead, mentor and develop high-performing teams with a service delivery focus.
• Develop and execute technology strategies that modernise enterprise capabilities.
• Champion change with modern delivery practices and product ownership models.
• Oversee supplier governance and vendor relationships to ensure value and accountability.

Skills

Leadership

Budgeting

Strategic planning

Technology governance

Vendor management

Commercial acumen

Cyber security awareness

Regulatory compliance

Education

Tertiary IT/CS/BIS degree

Job description

Job no: 500793
Work type: Permanent Full Time
Classification: SPL
Categories: Digital Information & Technology

About the role

Join us in shaping the future of technology at the City!

In this role, you will lead a diverse technology services portfolio spanning digital infrastructure, cloud platforms, enterprise applications, records and information management, IT support and service delivery. With a strong focus on customer experience, you’ll ensure our technology services are secure, resilient, reliable and sustainable, while driving accountability for service performance, operational risk, supplier outcomes and technology lifecycle management.

Partnering with senior business and technology leaders, you’ll shape the City’s technology direction and turn strategic priorities into action. You’ll influence investment decisions, develop service roadmaps and drive the modernisation of technology services through cloud adoption, platform optimisation, automation and contemporary ways of working.

TRP:$198,852 per annum, including superannuation

Key responsibilities include:

• Provide strategic leadership, setting a clear vision, direction and priorities aligned to the City's objectives.
• Lead, mentor and develop high-performing teams, fostering a culture of accountability, collaboration, inclusion, continuous improvement and customer-focused service delivery.
• Develop and execute technology services, platform and infrastructure strategies that modernise enterprise capabilities, improve resilience and support the City's strategic objectives.
• Champion organisational and technology change, embedding modern delivery practices and contemporary product, platform and service ownership models.
• Work across the organisation to identify, prioritise and deliver technology-enabled opportunities that improve performance, customer experience and community outcomes
• Lead workforce, financial and service performance, ensuring resources and investment are directed towards delivering maximum value and outcomes.
• Drive continual improvement through lifecycle planning, automation, technical debt reduction and optimisation of technology investments and services.
• Build and maintain strategic partnerships with business leaders, technology partners, vendors and industry stakeholders to drive collaboration, alignment and outcomes.
• Lead strategic vendor, supplier and partner relationships, ensuring service quality, innovation, value for money and accountability.
• Provide trusted technology leadership and advice to the Directorate, Executive Leadership Team and organisational leaders on technology strategy, cyber security, risk, resilience and investment decisions.
• Lead enterprise change, release and deployment governance to ensure technology change is delivered safely and efficiently.
• Establish and oversee service performance and supplier governance forums that drive continuous improvement and value realisation.

About you

To be successful in this role, you will have a tertiary qualification in Information Technology, Computer Science, Business Information Systems, or a related discipline, and significant professional experience in in a comparable organisation or role.

• Proven leadership experience managing enterprise technology services, including digital infrastructure, cloud platforms, enterprise applications, information management, service operations and customer support functions.
• Strong capability in planning, budgeting, resources and performance management.
• Proven experience modernising technology services, digital platforms, cloud services and applications.
• Strong knowledge of service management, modern technology operating models and product, platform and service ownership.
• Proven experience managing strategic vendors, partners and contracts, including commercial, service and performance accountability.
• Demonstrated commercial acumen and ability to apply commercial savviness to decision making.
• Strong understanding of technology governance, risk management, cyber security, business continuity, information governance and regulatory compliance

Preferred candidates will be required to undergo a National Police Check and a Working with Children's Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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We Acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past and present. We Acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.