Business Support Officer

Monash University; Geelong; On-site; AUD 68,000 - 84,000; Part time

Job summary

City of Geelong is seeking an organised administration professional to support data entry, permit processing and reporting. You will respond to public enquiries and manage the customer inbox while collaborating with multiple departments to ensure timely, accurate service.

The role involves working across the unit in a busy environment with a focus on delivering high-quality service and building strong community relationships.

Qualifications

• Experience in an administration role.
• Strong literacy and numeracy; ability to prepare basic reports.
• Excellent customer service skills and clear communication.

Responsibilities

• Handle high-volume data entry and processing of permits and applications.
• Prepare internal reports and respond to phone enquiries.
• Manage customer enquiry inbox and act as a point of contact for the public.
• Collaborate with departments to ensure enquiries and applications are processed efficiently.

Skills

Data entry

Customer service

Administration

Reporting

Job description

Job no: 500803
Work type: Permanent Part Time
Classification: Band 4 - $76,010.65 pa plus super
Categories: Administration & Support, Community Safety & Regulation

About the role

This varied administration role will see you working across the unit, with a strong focus on data entry, processing a high volume of permits and applications, preparing internal reports, responding to phone enquiries and managing our customer enquiry inbox.

You will be a key point of contact for members of the public and will work closely with a range of departments across Council, building strong relationships and helping ensure enquiries and applications are managed efficiently and professionally. You will be part of a dedicated, hardworking and supportive team who take pride in delivering responsive, high-quality service to the community.

Work type: 2 x Permanent Part Time (45.6hrs & 38hrs per fortnight)
Classification: Band 4 $76,010 pa plus super (pro rata)
Key responsibilities include:

• Respond to technical enquiries in relation to the Community Safety & Regulation operations and other related activities.
• Assist in the establishment, development and maintenance of systems and procedures to ensure that the department’s corporate and statutory requirements are met.
• Assist in the development and maintenance of databases.
• Assist with basic research projects, as requested.

About you

We are looking for an organised, solutions focused and customer oriented professional who enjoys working in a busy environment and takes pride in delivering high quality service.

To be successful in this role, you will bring previous administration experience, along with strong customer service skills and confidence in dealing with members of the public. You will have a keen eye for detail, be comfortable troubleshooting issues and finding practical solutions, and have the initiative to work independently and manage competing priorities.

• Demonstrated experience in an administration role.
• Well developed research, analytical, interpretive and problem solving skills.
• High level of customer service skills.
• Well developed literacy, numeracy and oral communication skills.
• Ability to work without supervision in a team environment and to organise and manage own time to achieve targets within a set timetable.
• Preferred candidates will be require to undergo a National Police Check as part of the recruitment process.

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [e-mail] noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Advertised: 08 Sep 2026 2:00 PM AUS Eastern Standard Time
Applications close: 16 Sep 2026 11:55 PM AUS Eastern Standard Time

We Acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past and present. We Acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.