Manager, Student Engagement and Operations at Australian National University

Australian National University; Canberra; Hybrid; AUD 142,000 - 148,000; Full time

Benefits offered by this job

17% superannuation

Job summary

Australian National University in Canberra, ACT, AU is seeking a Senior Manager for Student Engagement and Operations. The role leads ANU One's student engagement and operational functions, overseeing strategy implementation and service delivery.

You will represent ANU One across the University and with external partners, deputising for the Business Manager as required. The ideal candidate demonstrates experience leading complex operational functions, with strong skills in policy execution, risk

Qualifications

• Experience leading complex operational or service delivery functions.
• Ability to develop and implement programs, policies and processes.
• Strong risk, compliance and quality assurance understanding.

Responsibilities

• Lead the student engagement and operational functions of ANU One.
• Oversee development and implementation of operational strategies, policies, and systems.
• Provide high‑level advice on operations, compliance and service delivery matters.

Skills

People leadership

Operational management

Policy implementation

Risk management

Stakeholder engagement

Job description

Apply for Manager, Student Engagement and Operations at Australian National University in Canberra, ACT, AU. This Full time on site position offers great opportunities for career growth. Classification: Senior Manager 1 (Administration) Salary package: $141,637- $148,403 per annum plus 17% superannuation Terms: Full time, Fixed Term (12 months)

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region.

The Position Lead the student engagement and operational functions of ANU One, supporting the effective, efficient and compliant delivery of pathway programs and services. Working under the broad direction of the Business Manager, ANU One, you will lead a team and oversee the development and implementation of operational strategies, policies, procedures and systems. You will provide high-level advice on operational, student engagement, compliance, risk and service delivery matters, monitor and improve the effectiveness of services and processes, and contribute to the continued development and growth of ANU One. The role will also represent ANU One across the University and with external partners and stakeholders, and may deputise for the Business Manager as required.

The Person You will have demonstrated experience leading complex operational or service delivery functions, ideally in a higher education or similarly complex environment. You will bring strong skills in program and service development, policy and process implementation, risk management, compliance and continuous improvement. You will be an experienced people leader with the ability to manage competing priorities, resources and multiple administrative functions while maintaining a strong focus on student-centred service delivery. Highly developed communication, relationship-building, negotiation and influencing skills are essential, together with the ability to provide sound advice and exercise judgement on complex and sensitive matters. Knowledge of pathway education models and relevant regulatory, legislative, compliance and quality assurance requirements will be highly regarded.

The School/Department Student Engagement and Education Management supports the delivery and effective administration of education and student-focused functions within the Deputy Vice-Chancellor Education portfolio. The area works collaboratively across the University to support high-quality education, student engagement and administrative services.

The College/Division The Deputy Vice-Chancellor Education (DVCE) portfolio supports the University’s education strategy, student experience and academic and professional services that enable the delivery of high-quality education. ANU One is an integrated pathway portfolio supporting students through the successful completion of pathway programs and their transition to The Australian National University. It brings together pathway education and associated student and operational services, working across the University and with external partners to support student participation, success and progression to ANU.

The University actively encourages applications from Aboriginal and Torres Strait Islander people. ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities.

The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.