Manager, Student Engagement and Operations

Bright Horizons Family Solutions; Canberra; On-site; AUD 142,000 - 148,000; Full time

Job summary

Australian National University (ANU) is seeking a Senior Manager 1 (Administration) to lead the ANU One student engagement and operations team, delivering pathway programs and services with a focus on compliance and continuous improvement.

You will oversee strategies, policies and systems, provide high‑level advisory support on risk and service delivery, and represent ANU One to internal and external stakeholders. This is a fixed‑term, full‑time role based in Canberra.

Qualifications

• Experience leading complex operational or service delivery functions.
• Strong program and service development skills.
• Risk management, compliance and continuous improvement experience.

Responsibilities

• Lead the student engagement and operational functions of ANU One to deliver pathway programs and services.
• Provide high‑level advice on operations, compliance and service delivery; monitor and improve effectiveness.
• Represent ANU One across the University and with external partners; deputise for the Business Manager when required.

Job description

Classification: Senior Manager 1 (Administration)
Salary package: $141,637- $148,403 per annum plus 17% superannuation
Terms:Full time, Fixed Term (12 months)

In 1946, ANU was founded to help rebuild a changing world. We're still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us: ANU at 80

The Position

Lead the student engagement and operational functions of ANU One, supporting the effective, efficient and compliant delivery of pathway programs and services. Working under the broad direction of the Business Manager, ANU One, you will lead a team and oversee the development and implementation of operational strategies, policies, procedures and systems.

You will provide high-level advice on operational, student engagement, compliance, risk and service delivery matters, monitor and improve the effectiveness of services and processes, and contribute to the continued development and growth of ANU One. The role will also represent ANU One across the University and with external partners and stakeholders, and may deputise for the Business Manager as required.

The Person

You will have demonstrated experience leading complex operational or service delivery functions, ideally in a higher education or similarly complex environment. You will bring strong skills in program and service development, policy and process implementation, risk management, compliance and continuous improvement.

You will be an experienced people leader with the ability to manage competing priorities, resources and multiple administrative functions while maintaining a strong focus on student-centred service delivery. Highly developed communication, relationship-building, negotiation and influencing skills are essential, together with the ability to provide sound advice and exercise judgement on complex and sensitive matters.

Knowledge of pathway education models and relevant regulatory, legislative, compliance and quality assurance requirements will be highly regarded.

The School/Department

Student Engagement and Education Management supports the delivery and effective administration of education and student-focused functions within the Deputy Vice-Chancellor Education portfolio. The area works collaboratively across the University to support high-quality education, student engagement and administrative services.

The College/Division

The Deputy Vice-Chancellor Education (DVCE) portfolio supports the University’s education strategy, student experience and academic and professional services that enable the delivery of high-quality education.

ANU One is an integrated pathway portfolio supporting students through the successful completion of pathway programs and their transition to The Australian National University. It brings together pathway education and associated student and operational services, working across the University and with external partners to support student participation, success and progression to ANU.

For further information please contact, Dave McLean, Business Manager, ANU One E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities. For more information about staff equity at ANU, click here.

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with Background Checking Procedure and National Higher Education Code to Prevent and Respond to Gender-based Violence.