Student Engagement Coordinator

Australian National University; Canberra; On-site; AUD 101,000 - 116,000; Full time

Job summary

Australian National University, Canberra, is seeking an ANU Officer 6/7 (Administration) to provide administrative, coordination and student engagement support for ANU One. You will manage student enquiries, assist with governance, and maintain accurate records within student management systems.

The role requires a degree with relevant experience or an equivalent mix of education and work. It calls for excellent organizational and interpersonal skills to support student transition, wellbeing and

Qualifications

• Degree or equivalent experience with relevant higher education sector experience.
• Proven ability to manage multiple priorities and meet deadlines.
• Experience providing administrative or secretariat support, agendas, minutes.
• Strong interpersonal and communication skills for student engagement.

Responsibilities

• Provide administrative, coordination and student engagement support to ANU One.
• Manage student enquiries and act as a key contact.
• Provide secretariat support to the ANU One Board of Studies.
• Maintain records on student engagement, attendance and progress.
• Coordinate student engagement activities to support transition and wellbeing.

Skills

Administration

Customer service

Secretariat support

Communication

Education

Degree or equivalent experience

Tools

Microsoft Office

Student management systems

Job description

Classification: ANU Officer 6/7 (Administration)
Salary package: $100,847- $116,083 per annum plus 17% superannuation
Terms: 2x Full time, Fixed term (12 months)

The Position

Provide administrative, coordination and student engagement support to prospective and current ANU One students, and act as a key point of contact for student enquiries. Reporting to the Manager, Student Engagement and Operations, you will manage student enquiries, provide secretariat support to the ANU One Board of Studies, and support the administration and governance of ANU One.

You will monitor and maintain records relating to student engagement, attendance and academic progress, and help identify students who may require additional support. You will also coordinate and implement student engagement activities and initiatives that support student transition, success, retention and wellbeing, working collaboratively with colleagues across ANU One and the University.

The Person

You will hold a degree with subsequent relevant experience, or an equivalent combination of relevant experience and education/training. Experience in a higher education or student services environment will be highly regarded. You will bring demonstrated experience delivering high-quality administrative, student support or customer service functions, including the ability to manage competing priorities, meet deadlines and maintain accuracy and attention to detail.

You will have demonstrated experience providing administrative and secretariat support, including the preparation of agendas, papers and minutes, the coordination of meetings, and maintaining accurate records using computer-based information and student management systems. Demonstrated ability to coordinate and implement activities that support student engagement, transition, success or wellbeing, with highly developed interpersonal and communication skills, is essential.

You will be able to interpret and apply policies and procedures, provide accurate advice, and work both independently and collaboratively, exercising initiative and judgement to manage your workload and respond to changing priorities.

The School/Department

Student Engagement and Education Management supports the delivery and effective administration of education and student-focused functions within the Deputy Vice-Chancellor Education portfolio. The area works collaboratively across the University to support high-quality education, student engagement and administrative services.

The College/Division

The Deputy Vice-Chancellor Education (DVCE) portfolio supports the University's education strategy, student experience and academic and professional services that enable the delivery of high-quality education.

ANU One is an integrated pathway portfolio supporting students through the successful completion of pathway programs and their transition to The Australian National University. It brings together pathway education and associated student and operational services, working across the University and with external partners to support student participation, success and progression to ANU.

For further information please contact,Dave McLean, Business Manager, ANU One E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities. For more information about staff equity at ANU, click here. For enquiries about the application process, or if you require reasonable adjustment to apply for this role, please contact the hiring manager on the above listed details.

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.