Manager Stakeholder and Consumer Engagement

Department of Transport and Planning; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

The Department of Transport and Planning in Melbourne is seeking a Manager Stakeholder and Consumer Engagement on a fixed term basis until 30 June 2027. The role focuses on advocating for domestic building consumers in Victoria by providing independent advice to government and by shaping engagement and communications strategies to inform improvements to the building system.

You will oversee the Consumer Reference Group, research and reporting, and build relationships with consumers and

Qualifications

• Tertiary qualifications and/or extensive experience in stakeholder engagement or public policy.
• Clear written and verbal communication for non-technical audiences.
• Experience briefing Ministers or working in regulatory environments desirable.

Responsibilities

• Lead engagement and communication strategies for consumers and stakeholders.
• Oversee Consumer Reference Group, research and reporting.
• Provide high-quality advice to influence outcomes in the building regulatory system.
• Support public engagement activities and foster a collaborative team culture.

Skills

Stakeholder engagement

Communication

Negotiation

Strategic thinking

Team leadership

Education

Tertiary qualifications or extensive experience in stakeholder engagement or public policy

Job description

Title: Manager Stakeholder and Consumer Engagement

Requisition ID: 13082

Work Type: Fixed Term Full Time

Fixed Term Period: Ends 30 June 2027

Location: Melbourne - CBD

Date Posted: 5 Nov 2026

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About The Role

This is a Fixed Term Position until 30 June 2027

The Building Monitor advocates for domestic building consumers in Victoria by providing independent advice to government, identifying system-wide issues and improving consumer experiences. The Manager Stakeholder and Consumer Engagement leads engagement and communication strategies to ensure consumer experiences and needs inform recommendations for improving the building system.

The role oversees consumer engagement plans, the Consumer Reference Group, communications, research and reporting. It builds relationships with consumers and stakeholders, manages competing priorities, and provides high-quality advice to influence outcomes. The position also supports the Building Monitor’s public engagement activities and fosters a collaborative team culture focused on delivering quality work.

What We’re Looking For

You’re someone who:

• Builds genuine, trusted relationships by understanding consumer and stakeholder needs, concerns and perspectives to achieve positive outcomes.
• Communicates clearly and confidently, handling sensitive issues and difficult conversations with credibility and professionalism.
• Influences and negotiates effectively, building stakeholder support and resolving competing priorities to achieve shared outcomes.
• Thinks strategically, taking a whole-of-system view and translating long-term priorities into practical plans and actions.
• Leads and supports high-performing teams, fostering engagement, accountability, collaboration and recognition while upholding public sector values.

Qualifications And Experience

You’ll bring:

• Tertiary qualifications and/or extensive relevant experience in stakeholder engagement, communications, advocacy, community engagement and/or public policy (mandatory).
• Strong written communication and digital skills, with the ability to explain complex issues, options and solutions clearly in plain English to non-technical audiences (desirable).
• Experience briefing and presenting to Ministers, alongside knowledge of government or regulatory environments, Victoria’s building regulatory system and/or consumer issues (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

For further information about the role, please contact Cassie Blythe, Policy Manager, at [e-mail].