Manager Stakeholder and Consumer Engagement

Department of Transport & Planning Victoria; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Department of Transport & Planning Victoria in Melbourne invites applications for the role of Manager Stakeholder and Consumer Engagement. This fixed-term position leads engagement strategies to inform policy and improve consumer experiences in Victoria’s building and planning sectors.

The role builds relationships with consumers and stakeholders, oversees engagement plans and the Consumer Reference Group, and provides high-quality advice to influence outcomes within a collaborative team.

Qualifications

• Tertiary qualifications or extensive relevant experience in stakeholder engagement.
• Strong written communication and digital skills, with the ability to explain complex issues clearly to non-technical audiences.
• Experience briefing Ministers and knowledge of government or regulatory environments.

Responsibilities

• Oversee consumer engagement plans, the Consumer Reference Group, communications, research and reporting.
• Build relationships with consumers and stakeholders and manage competing priorities.
• Provide high-quality advice to influence outcomes within the Building Monitor remit.
• Support the Building Monitor’s public engagement activities and foster collaboration.

Skills

Relationship building

Clear communication

Influence and negotiation

Strategic thinking

People leadership

Education

Tertiary qualifications in stakeholder engagement/communications/public policy

Job description

Manager Stakeholder and Consumer Engagement

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 June 2027

The Building Monitor advocates for domestic building consumers in Victoria by providing independent advice to government, identifying system-wide issues and improving consumer experiences. The Manager Stakeholder and Consumer Engagement leads engagement and communication strategies to ensure consumer experiences and needs inform recommendations for improving the building system.

The role oversees consumer engagement plans, the Consumer Reference Group, communications, research and reporting. It builds relationships with consumers and stakeholders, manages competing priorities, and provides high-quality advice to influence outcomes. The position also supports the Building Monitor’s public engagement activities and fosters a collaborative team culture focused on delivering quality work.

Whatwe’relooking for

You’resomeone who:

• Builds genuine, trusted relationships by understanding consumer and stakeholder needs, concerns and perspectives to achieve positive outcomes.
• Communicates clearly and confidently, handling sensitive issues and difficult conversations with credibility and professionalism.
• Influences and negotiates effectively, building stakeholder support and resolving competing priorities to achieve shared outcomes.
• Thinks strategically, taking a whole-of-system view and translating long-term priorities into practical plans and actions.
• Leads and supports high-performing teams, fostering engagement, accountability, collaboration and recognition while upholding public sector values.

Qualifications and experience

You’llbring:

• Tertiary qualifications and/or extensive relevant experience in stakeholder engagement, communications, advocacy, community engagement and/or public policy (mandatory).
• Strong written communication and digital skills, with the ability to explain complex issues, options and solutions clearly in plain English to non-technical audiences (desirable).
• Experience briefing and presenting to Ministers, alongside knowledge of government or regulatory environments, Victoria’s building regulatory system and/or consumer issues (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Thursday, 12 November 2026.

For further information about the role, please contact Cassie Blythe, Policy Manager, at *************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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