Manager - Quality & Performance

Downer; City of Greater Bendigo; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Training and development

Internal vacancies 30% filled

Perks@Downer healthcare discounts

Employee Assistance Program

Job summary

Downer is seeking a Manager - Quality & Performance to join the Health & Education team at Bendigo Hospital. You will oversee quality processes, compliance, performance reporting and continuous improvement across services, supporting the Senior Manager.

You are exceptionally organised, with strong risk awareness and the ability to manage multiple priorities. The role requires lead governance, incident reporting, audits, KPI validation and ensuring contractual obligations are met in a 24/7

Qualifications

• Minimum requirement: tertiary qualification in a related field.
• Lead or Internal Auditor qualification (ISO 9001 or equivalent) preferred.
• Experience in quality, performance or contract management in complex or regulated environments.

Responsibilities

• Take accountability for day-to-day governance of quality systems, audits, KPI validation and reporting accuracy across all service lines.
• Implement and continuously improve the Performance Monitoring Program and investor reporting regimes.
• Act as escalation point for complex quality, performance and compliance matters; maintain audit-ready, defensible contract position.
• Maintain the Contract Risk Management Plan and Risk & Opportunity Register; draft and deliver incident reporting and investigations.
• In the absence of the Senior Manager, assume full accountability for quality and performance governance, stakeholder engagement and contractual assurance obligations.

Skills

Quality & Risk management

Internal Auditor qualification

Management level deputising

Data-driven decision making

Continuous improvement

Education

Tertiary qualification in Quality/ Risk / Health / Engineering / Project Management or related

Job description

We currently have an opportunity for a Manager - Quality & Performance to join our Health & Education team based at the Bendigo Hospital. We're looking for someone who is exceptionally organised, has a sharp eye for detail, and can confidently manage multiple priorities. Supporting the Senior Manager - Quality & Performance, you'll help oversee quality processes, compliance requirements, performance reporting and continuous improvement activities, ensuring contractual obligations are met and high standards are maintained across our services.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Take accountability for day-to-day governance of quality systems, audits, KPI validation, abatement risk management and reporting accuracy across all service lines.
• Implement and continuously improve the Performance Monitoring Program. Oversee, manage and deliver monthly, quarterly and ad hoc performance reporting.
• Act as the escalation point for complex quality, performance and compliance matters, the role ensures Downer maintains an audit-ready, defensible and high-performing contract position.
• Maintain the Contract Risk Management Plan and Risk & Opportunity Register. Provide governance oversight and be responsible for drafting and delivering incident reporting and investigations.
• In the absence of the Senior Manager, the role assumes full accountability for quality and performance governance, stakeholder engagement and contractual assurance obligations.

What You'll Bring

• Tertiary qualification in Quality, Risk, Business, Health, Engineering, Project Management or related discipline preferred
• Lead or Internal Auditor qualification (ISO 9001 or equivalent) Preferred.
• experience in quality, performance or contract management in complex or regulated environments (PPP/health/education/defence preferred)
• Demonstrated experience acting or deputising at management level
• Operating within a 24/7 healthcare PPP environment, the role requires strong judgement, influence and resilience, with a focus on proactive risk management, data driven decision making and continuous improvement.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.