Manager, Protective Security Unit

Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Department of Customer Service is seeking a Manager, Protective Security Unit for the NSW Telco Authority with a Grade 11/12 level. The role is hybrid, with 2 days a week in-office across Sydney, Parramatta, Gosford or Tweed Heads, and travel to the Sydney office.

The base salary starts at $154,231 plus superannuation, with occasional outside-hours expectations and a required NV1 clearance. The successful candidate will lead protective security governance, risk management and incident response,

Qualifications

• Must be an Australian citizen and have, or be able to attain and maintain, an NV1 national security clearance as a condition of employment.
• May be required to work outside normal working hours.
• Experience in protective security in government, critical infrastructure, security, law enforcement or other regulated environments.
• Strong expertise in protective security including governance, compliance, risk management and assurance.
• Experience interpreting security legislation, standards, policies and frameworks.

Responsibilities

• Lead development and implementation of NSWTA's protective security framework, policies and controls.
• Provide specialist security advice to executives and stakeholders on risks and compliance.
• Oversee security governance, risk management and reporting across the organisation.
• Lead management of security incidents, investigations and corrective actions.
• Build relationships with government agencies and security partners to strengthen outcomes.
• Drive security awareness and adoption of best-practice protective measures.
• Monitor emerging security risks and regulatory changes to inform strategy.

Skills

Protective security expertise

Security governance

Risk management

Stakeholder engagement

Strategic security advice

Security incident management

Education

Security-related qualifications

Job description

Manager, Protective Security Unit Grade : 11/12 Salary range : $154,231-178,369 + superannuation and leave loading Duration : permanent full-time role, ongoing Location : Hybrid with an in-office requirement 2 days a week in Sydney, Parramatta, Gosford or Tweed Heads. Travel to Sydney office is required. This may be subject to change in line with DCS workplace policies

About the team

Lead the protective security function for a critical infrastructure organisation that supports emergency services and public safety across NSW. Provide expert leadership and advice on protective security, security governance and compliance, ensuring NSW Telco Authority maintains a mature, risk-based security framework that protects people, information, assets and critical infrastructure.

The team is responsible for implementing and maintaining protective security practices across a complex operational environment. It provides risk-based security advice, supports security incident management activities, ensures compliance with legislative and regulatory obligations, and works closely with stakeholders to protect critical infrastructure, assets, people and information.

Your responsibilities will include

• Leading the development, implementation and continuous improvement of NSWTA's protective security framework, policies and controls.
• Providing specialist security advice to executives and stakeholders on protective security risks, obligations and compliance requirements.
• Overseeing security governance, assurance, risk management and reporting activities across the organisation.
• Leading the management of security incidents, investigations and corrective actions where required.
• Building strong relationships with government agencies, security partners and internal stakeholders to strengthen security outcomes.
• Driving security awareness, capability uplift and the adoption of best-practice protective security measures.
• Monitoring emerging security risks, legislative changes and industry developments to inform organisational security strategy.

To be successful in this role you will have

• Must be an Australian citizen and have, or be able to attain and maintain, an NV1 national security clearance as a condition of employment.
• The successful applicant may be required to work outside normal working hours.
• Demonstrated experience working within a protective security function, preferably in government, critical infrastructure, security, law enforcement or other highly regulated environments.
• Strong subject matter expertise in protective security, including security governance, compliance, risk management and security assurance.
• Experience interpreting and applying security legislation, standards, policies and frameworks.
• Proven ability to provide strategic security advice and influence decision-making at senior executive levels.
• Strong stakeholder engagement, communication and relationship management skills.
• Experience leading complex initiatives, programs or projects within a protective security environment.
• High levels of integrity, discretion and professional judgement when managing sensitive information and security matters.

Desirable

• Knowledge of the Protective Security Policy Framework (PSPF) and associated government security requirements.
• Relevant qualifications in security, risk management, emergency management, law enforcement or a related discipline.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

Salary Grade 11/12, with the base salary for this role starting at 154,231 base plus superannuation.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

For enquiries relating to recruitment please contact Fiona Glover via [e-mail].

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process.

Closing Date

Closing Date: 11:59pm Thursday 15th October

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process.