Senior Network Controller

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Telco Authority, part of the NSW Department of Customer Service, seeks a Senior Network Controller to lead critical communications management for frontline emergency responders. You will drive network traffic management, incident coordination and stakeholder engagement during emergencies and major events to ensure reliable communications across NSW.

You will collaborate with ESOs, government agencies and vendors, guiding operational readiness, exercises and incident resolution while

Qualifications

• Baseline security clearance or ability to obtain one.
• Experience in emergency management or incident management.
• Strong analytical and decision-making skills under pressure.

Responsibilities

• Lead coordination of critical communications during incidents and major events.
• Oversee radio network traffic management and ensure service availability.
• Contribute to emergency planning and operational readiness initiatives.
• Plan and conduct operational exercises to test response arrangements.
• Interface with NSW Telco Authority, ESOs and service providers.
• Drive timely resolution of operational issues and escalations.
• Analyze trends to improve service delivery and safety outcomes.

Skills

Network traffic management

Incident coordination

Stakeholder engagement

Emergency management

Education

Baseline Security Clearance

Tools

P25 radio

Job description

Senior Network Controller

Grade: 9/10

Salary range: $133,348-146,945 + superannuation and leave loading

Duration: ongoing full time role

Location: Hybrid role with a minimum in-office requirement of 2 days per week in Sydney CBD and attendance at other sites as operationally required. Must be able to travel to Sydney locations within 2 hours in the event of a critical communications incident. This arrangement may be subject to change in line with DCS workplace policies.

Lead the communications that keep NSW's frontline emergency responders connected when it matters most.

An exciting ongoing opportunity has come up for a Senior Network Controller to join the Technology Operations team in NSW Telco Authority, an agency in the Department of Customer Service.

This is a unique opportunity to play a critical role in leading the operational management of critical communications services relied upon by Emergency Services Organisations (ESOs) and government agencies across NSW. As the Senior Network Controller, you will drive network traffic management, incident coordination and stakeholder engagement activities during emergencies and major events, ensuring frontline responders have reliable communications when they need them most.

You will work closely with ESOs, government agencies, vendors and the managed network partner, leading network traffic management activities, driving incident resolution and influencing operational outcomes that support public safety across the state.

About the team

This role sits within the Technology Operations team in NSW Telco Authority.

You will be joining a friendly, fast-paced, dynamic and diverse team that is passionate about keeping people and places safe. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

Your responsibilities will include

• Lead the coordination of critical communications services during significant incidents, emergencies and major events across NSW.
• Oversee radio network traffic management and make operational decisions to support service availability and restoration.
• Contribute to emergency planning, operational readiness and strategic initiatives that strengthen critical communications capability across NSW.
• Plan, facilitate and conduct operational exercises to test response arrangements, identify improvement opportunities and strengthen operational readiness.
• Act as a key interface between NSW Telco Authority, Emergency Service Organisations, government agencies and service providers.
• Drive the resolution of operational issues and escalations impacting frontline emergency service communications.
• Analyse operational trends and risks to identify emerging issues, improve service delivery and customer outcomes, and strengthen operational readiness.

For more information on the role and its accountabilities.

To be successful in this role you will

• Be able to obtain and maintain a Baseline Security Clearance.
• Have experience in emergency management, incident management or a similar operational environment.
• Have a well-developed technical aptitude and appreciation of the role of mission-critical communications services including P25 radio.
• Demonstrate strong analytical, problem-solving and decision-making skills in high-pressure environments.
• Build trusted relationships with customers, stakeholders and service providers and influence outcomes through collaboration and effective communication.
• Be willing to support the 24/7 nature of operations, including participation in an on-call roster.
• Relevant qualifications or certifications in incident management, emergency management or service management (such as AIIMS and ITIL) will be highly regarded.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate the whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe across NSW.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

For enquiries regarding this position, please contact Marianne Shields, Manager, Network Operations at [e-mail].

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

For enquiries relating to recruitment please contact Fiona Glover via [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pm Wednesday 21st October

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process