Manager, Fees

UWA; Perth; On-site; AUD 116,262 - 127,078; Full time

Benefits offered by this job

26 weeks paid parental leave after one year

4 weeks annual leave with purchase option

17% superannuation

Job summary

UWA is seeking a Manager for Fees to lead a dedicated team, enhancing services that support student success and progression. This role involves collaborating with stakeholders and ensuring compliance with university priorities.

The ideal candidate will have leadership experience in higher education, demonstrating a commitment to customer-centered service delivery and continuous improvement initiatives.

Competitive salary and benefits, including 17% superannuation, will be offered.

Qualifications

• Experienced leader within the higher education sector with a proven track record.
• Success in delivering customer-centered services and improving operational processes.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead the strategic delivery of student administration services.
• Manage a high-performing Fees team and drive service improvement.
• Support major projects and policy development across the student lifecycle.

Skills

Leadership in higher education

Customer service orientation

Project management

Analytical skills

Job description

• Student Administration / Support Services 1
• Flexible working options considered.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• 4 weeks annual leave with the option to purchase more.
• 13 weeks long service leave after seven/ten years.
• Salary packaging options.
• 17% superannuation, with the option to reduce to the minimum super guarantee.
• Up to 25% discount on eligible UWA full‑fee courses.
• Discounted health insurance, and convenient on‑campus childcare options.
• Incremental progression based on 12 months continuous service.

Manager, Fees

Job no: 523892

Work type: Full Time

Location: Crawley

Categories: Student Administration / Support Services

• Opportunity to lead a dedicated team and drive meaningful improvements to services that directly support student success and progression.
• Collaborate with senior stakeholders across the University to shape policy, projects and operational outcomes in a dynamic higher education environment.
• Full‑time appointment on an ongoing basis.
• Base salary range: $116,262 – $127,078 p.a. plus 17% superannuation.

About the area

The Directorate of Student Success and Progression sits within the UWA Education Portfolio, overseen by the Deputy Vice‑Chancellor of Education and Student Experience. Student Success and Progression plays an integral role in the shared strategic goal of providing a world‑class student experience.

The Directorate has responsibility for critical across the student Lifecyle, including Admissions, Enrolments, Fees, Scholarships, Timetabling, Student Advising, Exams and Graduation. Working across the University, the Directorate partners with academic and professional leaders to deliver integrated, student‑centred services that support academic success, retention, and progression.

About the opportunity

• Lead the strategic and operational delivery of critical student administration services in the Fees function, ensuring compliance, service excellence and alignment with University priorities.
• Manage and develop a high‑performing Fees team while driving continuous improvement initiatives that enhance the student and stakeholder experience.
• Contribute to major projects, policy development and operational planning across the student lifecycle, supporting organisational goals and service innovation.

About you

• Experienced leader within the higher education sector with a proven ability to manage teams, drive performance and contribute to strategic direction.
• Demonstrated success in delivering customer‑centred services and improving operational processes to enhance service quality and efficiency.
• Highly skilled in planning and implementing complex projects, managing competing priorities and delivering outcomes within agreed timelines and budgets.
• Strong analytical, problem‑solving and decision‑making capabilities, with the ability to interpret policy and provide sound advice on complex operational matters.
• Excellent communication, stakeholder engagement and relationship management skills, with a commitment to delivering an exceptional student experience.

Note

Employment checks will include information on gender‑based violence, sexual harassment, and related misconduct to meet legal obligations.

This position is only open to applicants with relevant rights to work in Australia.