Manager Community (Onsite)

Aruma; Logan Village; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Mobile phone

Laptop

Job summary

Aruma is seeking an experienced Manager, Community to lead our Logan portfolio, supporting complex 24/7 service environments. This role requires a highly capable operational leader who can navigate complexity, lead diverse teams, and deliver strong customer, financial, and compliance outcomes.

Based in Logan Village with travel to Beenleigh, the position is primarily onsite with flexibility to work from home one day per week.

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.

Responsibilities

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

Skills

Leadership

Budget management

People management

NDIS knowledge

Compliance

Stakeholder engagement

Job description

Salary packaging + mobile phone + Laptop

This position is based in Logan Village travel to Beenleigh. We are ideally seeking someone who can work primarily onsite, with flexibility to work from home one day per week.

Lead Complex Services. Drive Operational Excellence. Make a Difference.

Aruma is seeking an experienced Manager, Community to lead our Logan portfolio, supporting complex 24/7 service environments.

This role requires a highly capable operational leader who can navigate complexity, lead diverse teams, and deliver strong customer, financial, and compliance outcomes.

About the Role

The Manager, Community is responsible for leading and managing a portfolio of community-based services, ensuring high-quality outcomes for customers while aligning with Aruma's strategic goals and values. This role provides leadership, coaching, and support to Service Leads and frontline teams, fostering a culture of accountability, collaboration, and continuous improvement.

As a key operational leader, you will oversee service delivery across a range of settings, including community hubs, respite services, customer homes, and community-based supports. You will be accountable for operational performance, financial management, workforce planning, quality outcomes, and compliance.

The successful candidate will support person-centred practices, ensuring customers receive safe, high-quality support that promotes independence, choice, and inclusion. You will also play a critical role in maintaining compliance, managing risks, and driving service excellence across your portfolio.

You will be responsible for:

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
>
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

About You

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Why Join Aruma?

• Lead a diverse portfolio of complex services.
• Drive positive outcomes for customers and teams.
• Join a values-led organisation focused on inclusion and quality.
• Play a key role in shaping service excellence across the region.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Welcome to Aruma!

With a rich history of pioneering support and over 60 years of experience, Aruma is the trusted partner of over 5000 people with disability throughout the east coast of Australia.

Aruma puts participants first and never entertains a one size fits all approach. To do this we need you - staff who are brave, bold and who dare to think differently. Join the human rights team with a love of life supporting people to live the lives they choose.

Welcome to Aruma!

With a rich history of pioneering support and over 60 years of experience, Aruma is the trusted partner of over 5000 people with disability throughout the east coast of Australia.

Aruma puts participants first and never entertains a one size fits all approach. To do this we need you - staff who are brave, bold and who dare to think differently. Join the human rights team with a love of life supporting people to live the lives they choose.