Community Operations Lead for Complex Disability Services

Aruma; Logan City; On-site; AUD 110,000 - 150,000; Full time

Job summary

Aruma is seeking an experienced Manager, Community to lead our Logan portfolio, supporting complex 24/7 service environments. This role requires a highly capable operational leader who can navigate complexity, lead diverse teams, and deliver strong customer, financial, and compliance outcomes.

You will oversee community hubs, respite services, customer homes, and community-based supports, focusing on person-centred practices, risk management, and service excellence, while aligning with Aruma's

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.

Responsibilities

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

Skills

Leadership

People management

Stakeholder engagement

Budget management

Job description

Aruma is seeking an experienced Manager, Community to lead our Logan portfolio, supporting complex 24/7 service environments. This role requires a highly capable operational leader who can navigate complexity, lead diverse teams, and deliver strong customer, financial, and compliance outcomes.

You will oversee community hubs, respite services, customer homes, and community-based supports, focusing on person-centred practices, risk management, and service excellence, while aligning with Aruma's