Manager CommunityOn-Site

Aruma; Warilla; On-site; AUD 120,000 - 150,000; Full time

Job summary

Aruma is seeking a Manager, Community to lead a portfolio of community-based services. You will guide service delivery across hubs, respite services, customer homes, and community supports, ensuring high-quality outcomes and alignment with organisational goals.

You will coach Service Leads, manage budgets, and drive workforce planning while upholding person-centred practices to promote independence, choice, and inclusion.

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Responsibilities

• Provide leadership across complex support and service environments.
• Support Service Leads and frontline leaders to deliver exceptional services.
• Manage service delivery risks and operational challenges.
• Drive quality, clinical governance, compliance, and safeguarding outcomes.
• Oversee workforce planning, service continuity, and financial performance.
• Build strong relationships with customers, families, and key stakeholders.

Skills

Leadership

People management

Stakeholder engagement

Budget management

NDIS knowledge

Quality and governance

Job description

Lead Services. Drive Operational Excellence. Make a Difference.

About the Role

The Manager, Community is responsible for leading and managing a portfolio of community-based services, ensuring high-quality outcomes for customers while aligning with Aruma's strategic goals and values. This role provides leadership, coaching, and support to Service Leads and frontline teams, fostering a culture of accountability, collaboration, and continuous improvement.

As a key operational leader, you will oversee service delivery across a range of settings, including community hubs, respite services, customer homes, and community-based supports. You will be accountable for operational performance, financial management, workforce planning, quality outcomes, and compliance.

The successful candidate will support person-centred practices, ensuring customers receive safe, high-quality support that promotes independence, choice, and inclusion. You will also play a critical role in maintaining compliance, managing risks, and driving service excellence across your portfolio.

You will be responsible for:

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

About You

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Why Join Aruma?

• Lead a diverse portfolio of complex services.
• Drive positive outcomes for customers and teams.
• Join a values-led organisation focused on inclusion and quality.
• Play a key role in shaping service excellence across the region.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.

If you're an experienced people leader with strong operational capability and a passion for delivering positive customer outcomes, we'd love to hear from you.