Manager Community

Aruma; Ipswich City; On-site; AUD 120,000 - 150,000; Full time

Job summary

Aruma is seeking an experienced Manager, Community to lead the Toowoomba/Ipswich portfolio. This hands-on leadership role works with Service Leads and frontline teams to drive culture, service excellence, and meaningful customer outcomes.

You will oversee service delivery across community hubs, respite services, customer homes, and community supports, ensuring compliance, budgets, and workforce planning align with Aruma values.

Qualifications

• Proven leadership experience in disability or community services.
• Experience coaching and developing frontline teams.
• Budgeting and workforce planning experience.

Responsibilities

• Lead an established team through cultural uplift and positive change.
• Coach and develop Service Leads and frontline staff.
• Oversee day-to-day service delivery, workforce coverage, and customer needs.
• Build strong relationships with customers, families and stakeholders.
• Ensure quality, safeguarding, and WHS compliance across the portfolio.
• Manage operational and financial performance of the portfolio.

Skills

Leadership

People management

Budgeting

NDIS knowledge

Quality & compliance

Job description

Lead Positive Change. Empower Teams. Deliver Exceptional Outcomes.

Aruma is seeking an experienced Manager, Community to lead our Toowoomba/Ipswhich portfolio, which includes a small hub environment and flexible community supports.

This is a hands-on leadership role where you'll work closely with Service Leads and frontline teams to drive positive culture, service excellence, and meaningful outcomes for customers.

About the Role

The Manager, Community is responsible for leading and managing a portfolio of community-based services, ensuring high-quality outcomes for customers while aligning with Aruma's strategic goals and values. This role provides leadership, coaching, and support to Service Leads and frontline teams, fostering a culture of accountability, collaboration, and continuous improvement.

As a key operational leader, you will oversee service delivery across a range of settings, including community hubs, respite services, customer homes, and community-based supports. You will be accountable for operational performance, financial management, workforce planning, quality outcomes, and compliance.

The successful candidate will support person-centred practices, ensuring customers receive safe, high-quality support that promotes independence, choice, and inclusion. You will also play a critical role in maintaining compliance, managing risks, and driving service excellence across your portfolio.

You will be responsible for:

• Leading an established team through cultural uplift and positive change.
• Coaching and developing Service Leads and frontline teams.
• Managing day-to-day service delivery, workforce coverage, and customer needs.
• Building strong relationships with customers, families, and stakeholders.
• Ensuring high standards of quality, compliance, safeguarding, and WHS.
• Managing operational and financial performance across the portfolio.

About You

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services
• Demonstrated experience leading and developing teams.
• Strong people leadership, coaching, and performance management skills.
• Experience managing budgets, workforce planning, and operational performance.
• Sound knowledge of NDIS, quality, compliance, and safeguarding requirements.
• A visible and supportive leader who builds trust, accountability, and engagement.

Why Join Aruma?

• Lead a dedicated and established team.
• Drive meaningful change and community impact.
• Work within a values-driven organisation committed to inclusion and person-centred support.
• Enjoy a rewarding leadership role with genuine opportunities to influence outcomes.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.