Manager Community

Aruma; Warilla; On-site; AUD 90,000 - 120,000; Full time

Job summary

Aruma is seeking a seasoned Manager, Community to lead a portfolio of disability and community services across NSW. You will coach Service Leads, manage delivery, outcomes, risk and financial performance while upholding person-centred supports.

The role focuses on governance, quality, compliance, workforce planning and building strong relationships with customers, families and stakeholders in an inclusive, values-led organisation.

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.

Responsibilities

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

Skills

Leadership

Stakeholder management

Budgeting

Job description

Lead Services. Drive Operational Excellence. Make a Difference.

About the Role

The Manager, Community is responsible for leading and managing a portfolio of community-based services, ensuring high-quality outcomes for customers while aligning with Aruma's strategic goals and values. This role provides leadership, coaching, and support to Service Leads and frontline teams, fostering a culture of accountability, collaboration, and continuous improvement.

As a key operational leader, you will oversee service delivery across a range of settings, including community hubs, respite services, customer homes, and community-based supports. You will be accountable for operational performance, financial management, workforce planning, quality outcomes, and compliance.

The successful candidate will support person-centred practices, ensuring customers receive safe, high-quality support that promotes independence, choice, and inclusion. You will also play a critical role in maintaining compliance, managing risks, and driving service excellence across your portfolio.

You will be responsible for:

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

About You

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Why Join Aruma?

• Lead a diverse portfolio of complex services.
• Drive positive outcomes for customers and teams.
• Join a values-led organisation focused on inclusion and quality.
• Play a key role in shaping service excellence across the region.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia.

Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

If you're an experienced people leader with strong operational capability and a passion for delivering positive customer outcomes, we'd love to hear from you.