Manager Community

Aruma; Goulburn; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Diverse portfolio of complex services

Positive outcomes for customers and团队

Inclusion and quality focus

Shaping service excellence regionally

Job summary

Aruma is seeking a Manager, Community to lead a portfolio of disability and community services across NSW, driving performance, safety, and person-centred outcomes. You will mentor Service Leads and frontline teams, ensure governance, and optimize service delivery across hubs, homes, and community supports.

This role requires strategic budgeting, workforce planning, stakeholder engagement, and a resilient leadership style to navigate complex environments and deliver high-quality, inclusive

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Responsibilities

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

Skills

Leadership

Budgets

Quality compliance

NDIS knowledge

People management

Stakeholder engagement

Job description

Lead Services. Drive Operational Excellence. Make a Difference.

About the Role

The Manager, Community is responsible for leading and managing a portfolio of community-based services, ensuring high-quality outcomes for customers while aligning with Aruma's strategic goals and values. This role provides leadership, coaching, and support to Service Leads and frontline teams, fostering a culture of accountability, collaboration, and continuous improvement.

As a key operational leader, you will oversee service delivery across a range of settings, including community hubs, respite services, customer homes, and community-based supports. You will be accountable for operational performance, financial management, workforce planning, quality outcomes, and compliance.

The successful candidate will support person-centred practices, ensuring customers receive safe, high-quality support that promotes independence, choice, and inclusion. You will also play a critical role in maintaining compliance, managing risks, and driving service excellence across your portfolio.

You will be responsible for:

• Providing leadership across complex support and service environments.


• Supporting Service Leads and frontline leaders to deliver exceptional services.


• Managing service delivery risks and operational challenges.


• Driving quality, clinical governance, compliance, and safeguarding outcomes.


• Overseeing workforce planning, service continuity, and financial performance.


• Building strong relationships with customers, families, and key stakeholders.

About You

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.


• Experience managing large and diverse workforces.


• Proven experience supporting customers with complex needs.


• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.


• Demonstrated success managing budgets, workforce utilisation, and operational performance.


• A resilient and visible leader who thrives in complex environments.

Why Join Aruma?

• Lead a diverse portfolio of complex services.


• Drive positive outcomes for customers and teams.


• Join a values-led organisation focused on inclusion and quality.


• Play a key role in shaping service excellence across the region.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.