Community Services Lead – Operational Excellence

Aruma; Goulburn; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Diverse portfolio of complex services

Positive outcomes for customers and团队

Inclusion and quality focus

Shaping service excellence regionally

Job summary

Aruma is seeking a Manager, Community to lead a portfolio of disability and community services across NSW, driving performance, safety, and person-centred outcomes. You will mentor Service Leads and frontline teams, ensure governance, and optimize service delivery across hubs, homes, and community supports.

This role requires strategic budgeting, workforce planning, stakeholder engagement, and a resilient leadership style to navigate complex environments and deliver high-quality, inclusive

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Responsibilities

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality, clinical governance, compliance, and safeguarding outcomes.
• Overseeing workforce planning, service continuity, and financial performance.
• Building strong relationships with customers, families, and key stakeholders.

Skills

Leadership

Budgets

Quality compliance

NDIS knowledge

People management

Stakeholder engagement

Job description

Aruma is seeking a Manager, Community to lead a portfolio of disability and community services across NSW, driving performance, safety, and person-centred outcomes. You will mentor Service Leads and frontline teams, ensure governance, and optimize service delivery across hubs, homes, and community supports.

This role requires strategic budgeting, workforce planning, stakeholder engagement, and a resilient leadership style to navigate complex environments and deliver high-quality, inclusive